SAP Support Analyst with English
Menej ako 2 týždne
Accenture, s.r.o.
Plynárenská, Bratislava, Slovakia
Vzdialenosť od teba uvidíš po zadaní adresy vo výpise ponúk.
Plat
od 1 550 € hrubého
Accenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay starts from 1 550€ depending on your professional and personal qualifications in the required areas.
Úväzok
Práca na plný úväzok
Vzdelanie
Stredoškolské alebo odborné vyučenie s maturitou
Jazyky
Angličtina (Stredne pokročilá)
Zaradené
Informačné technológie, Zákaznícka podpora, Správca informačného systému, IT analytik, Helpdesk operátor, Špecialista podpory zákazníkov
O pozícii
Náplň práce, právomoci a zodpovednosti:
Receive and process incidents and service requests related to SAP systems via ticketing tools
Diagnose, analyze, and troubleshoot user issues in cooperation with internal IT and external technical teams
Coordinate resolution and track progress, ensuring all tickets are handled within agreed SLAs
Provide guidance and support to end users based in Europe, ensuring high customer satisfaction
Collaborate with offshore/global support teams on cross-region incident handling and escalation
Prepare reports on support performance, identify recurring issues, and suggest process or system improvements
Participate in ITIL review and service management meetings, contributing to continuous service excellence
Zamestnanecké výhody, benefity:
Flexibility:
• Flexible working arrangements (time & place of work)
Recognition:
• Guaranteed paid overtime or overtime vacation
• German language bonus up to 400€ monthly/gross depending on language proficiency and level of seniority
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
Future:
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 100%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card
Požiadavky na zamestnanca:
1–3 years of experience in technical support, IT helpdesk, or application support, ideally within a Shared Service Center or global IT environment
Basic knowledge or hands-on exposure to SAP systems (SAP ByDesign, SAP ERP, SAP S/4HANA, or similar)
Understanding of incident, problem, and change management processes (ITIL framework)
Strong analytical and troubleshooting skills with a customer-oriented mindset
Excellent communication skills in English (spoken and written)
Ability to work independently while collaborating in a global, multicultural setup
Alebo skús mobilnú apku
Uvidíš ponuky vo svojom okolí a všetky svoje odpovede budeš mať vždy poruke
Naskenuj kód
V Práci za rohom máš najväčšiu šancu nájsť si prácu blízko domova a prestať dochádzať. Vyberaj z voľných miest a brigád po celom Slovensku, napríklad v lokalitách Bratislava, Košice, Prešov, Žilina, Banská Bystrica, Nitra, Trnava, Trenčín a mnohých ďalších.
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