Community, Support & Social Media Specialist

Náplň práce, právomoci a zodpovednosti:

We’re looking for a Community, Support & Social Media Specialist to join our team and help us take customer care, community engagement, and social media to the next level.

This is a varied role combining customer support, community management, social media, and content creation. If you’re communicative, solution-oriented, creative, and comfortable working with digital tools and technology, this could be the right role for you.

You will mainly be responsible for:

Customer Support

• Communicate with customers via our ticketing system (no direct phone contact)

• Resolve inquiries related to our products, services, and platform use

• Escalate complex or technical issues to the relevant teams and follow up on their resolution

• Maintain accurate and well-structured records of customer interactions

• Identify recurring issues and suggest improvements to internal support processes

• Cooperate with other departments when resolving customer cases

Community Management

• Help manage and engage with our online communities across relevant platforms

• Respond to community questions, comments, and discussions in a professional manner

• Support community moderation and help maintain a positive online environment

• Assist with announcements, updates, and other community communication

• Gather feedback from the community and share relevant insights with internal teams

• Help maintain a consistent company tone and brand voice across community channels

Social Media & Marketing Support

• Help the marketing team with publishing and managing content on social media

• Prepare and write captions, posts, announcements, and other social media content

• Assist with the preparation of marketing and promotional materials

• Help with video editing and short-form content creation

• Assist with basic photo editing, graphics, animation, or motion content where needed

• Help adapt existing materials for different social media platforms

• Contribute ideas for social media posts, campaigns, videos, and other content

• Support general marketing activities and content planning

Additional responsibilities

• Support other teams with ad-hoc tasks within your scope of abilities

• Assist with miscellaneous operational tasks where required

• Contribute ideas for improving customer communication, community engagement, social media, and internal processes

This role offers a clear path for career progression, with the possibility to gradually take ownership of the Customer Support function and advance into a Head of Customer Support role.

Informácie o výberovom konaní:
If you have previous experience with video editing, animation, graphic design, or social media content creation, feel free to include examples of your work or a portfolio with your application.

If this sounds like something for you, do not hesitate to contact us at applicants@codetech.cc.

Požiadavky na zamestnanca:

• Excellent C1 level English (spoken and written)

• Strong written communication skills

• Comfortable using digital tools, online platforms, and social media

• Experience with customer support or ticketing systems (e.g. Freshdesk) is a plus

• Technical skills and an interest in technology are a plus

• Creative mindset and interest in marketing and social media

• Reliability and attention to detail

• Proactive and solution-oriented approach

• Ability to work independently and take ownership of assigned tasks

• Additional foreign languages are welcome and considered a plus

Nice-to-have / Big plus

• Experience with video editing

• Experience with animation or motion graphics

• Experience and knowledge of blockchain, crypto and general technical affinity

• Experience with tools such as Adobe Premiere Pro, After Effects, CapCut, Canva, Photoshop, or similar

• Experience creating Reels, Shorts, Stories, or other short-form video content

• Photo editing or basic graphic design skills

• Copywriting experience

• Previous experience managing social media accounts or online communities

• Basic understanding of social media analytics and content performance