Technical Support Engineer II with Swedish OR Danish language

Náplň práce, právomoci a zodpovednosti:
Do you see yourself in technical support and envision your future in this field? Are you eager to continue developing your skills, enjoy solving technical challenges, and don’t give up easily when facing obstacles? If you are communicative and naturally curious, we would love to meet you, support you on your career path, and provide you with all the tools to succeed in this area.

##Your responsibilities will include:##
- Providing technical support for ESET products to our customers and partners
- Troubleshooting issues in collaboration with developers
- Collecting data about newly resolved problems and sharing it with other teams/departments
- Investigating problem causes in various logs (ESET business product logs, Windows logs, network logs, etc.)
- Searching for solutions (from your knowledge/experience, internal documentation, external documentation, previous cases) to problems
- Providing detailed findings to developers for complex issues

##What we expect from you:##
- At least 5 years of experience in a similar position
- Fluent or native in Swedish OR Danish language (C1-C2)
- Active knowledge of English (written and spoken, minimum level B2)
- Slovak language is a plus
- Advanced/excellent knowledge of Microsoft Windows 10 and 11 operating systems
- Excellent communication skills
- Positive approach to problem-solving and finding solutions
- Willingness to learn

##Knowledge of at least one of the following areas is mandatory:##
- Advanced/excellent knowledge of UNIX/Linux operating systems
- Advanced/excellent knowledge of Microsoft Windows Server

##Basic knowledge in the following areas is mandatory:##
- RDBMS
- Active Directory and GPO
- Network topology/layers, network protocols including the ability to analyze network traffic (using Wireshark)
- Network connection tools and utilities
- Android
- Mac OS X
- Antivirus and firewall rules and policies
- Virtualization

##Knowledge of the following areas is an advantage:##
- Microsoft Exchange Server
- Microsoft SharePoint Server
- IBM Lotus Domino / HCL Domino
- ESET PROTECT
- Experience with antivirus products
- Experience with REST API