Senior Customer Experience Data & Insights Analyst

Náplň práce, právomoci a zodpovednosti:

We are seeking a strategic and hands-on Sr. Customer Experience Data & Insights Analyst to drive our organization’s analytics maturity, survey strategy, and executive-level reporting. This role will be critical to scaling our survey and insights programs, deepening customer understanding, and driving measurable business outcomes.

Key Responsibilities:

• Build and own the CX analytics roadmap to deepen customer insights, drive executive action, and mature organizational data capabilities.
• Manage CX Dashboard, developing scalable models to integrate survey data, operational metrics, and customer behavior into unified reporting.
• Lead the creation of quarterly business review reports, and on-demand executive insights.
• Translate complex data into simple, compelling stories for senior leadership and key stakeholders.
• Design and manage survey programs across the customer journey.
• Develop survey governance, timing, targeting strategies, and best practices to ensure high-quality feedback.
• Actively coach and enable CX Deployment Partners to leverage data, insights, and survey findings in their account management and improvement planning efforts.
• Create playbooks, training materials, and guidance to support a deeper culture of customer-centricity across deployment teams.
• Ability to collaborate with Sales, Marketing, Business Units, and Service Team Operations to align customer feedback with business priorities.
• Serve as a trusted advisor and advocate for Voice of Customer (VoC) insights across the enterprise.
• Develop frameworks, tools, and processes to improve organizational adoption of analytics.
• Enable and train internal teams on how to interpret, action, and prioritize insights to accelerate continuous improvement and a quality-mindset.

 We offer:

• Guaranteed annual bonus 50% from monthly base salary
• Annual corporate bonus paid based on the company's results
• Benefit Plus (Cafeteria) credit up to 480 € per year
• Financial contribution in the amount of 8.35€ (employee contribution 1.85€)
• Travel allowance 
• Contribution to the third pillar of the pension plan up to 3% of the gross salary
• Sick leave contribution
• Regular annual salary review
• Financial reward for reffering a new employee
• Extra days off – Bridge days
• Sick days
• Volunteering day off
• MultiSport card
• Individual education and employee development plan
• Teambuilding and company’s events
• Mental health support program

Requirements:

• 8-10 years of experience in customer experience analytics, customer insights, or business intelligence roles, with 3+ years in a leadership or senior individual contributor role.
• Bachelor’s degree in Business Analytics, Data Science, Statistics, Marketing, Business Administration or a related field. 
• Proven experience building executive dashboards and leading survey strategy at scale.
• Strong technical proficiency with survey platforms (e.g., Qualtrics) and analytics tools (e.g., Tableau, Power BI, Salesforce, Snowflake).
• Demonstrated ability to connect analytics to business outcomes and communicate insights clearly at the executive level.
• Exceptional storytelling and data visualization skills, with a strong executive presence.
• Strategic thinker who can also dive into execution details as needed.
• Customer-centric mindset with a passion for driving measurable business and experience improvements.
• High attention to detail, proactive mindset, and ability to manage ambiguity in a fast-paced environment.

Preferred Qualifications:

• Advanced degree (MBA, MS in Business Analytics, Customer Insights, Business Strategy or Data Science, or a related field) a plus.
• Experience building or evolving Voice of Customer (VoC) programs.
• Background in semiconductors, B2B technology, manufacturing, or technical industries.
• Familiarity with integrating survey and operational data into holistic customer journey analytics.