Client Success Manager

Náplň práce, právomoci a zodpovednosti:

At OKARGO, we help freight forwarders digitalize and simplify their procurement processes through our SaaS platform specialized in ocean freight pricing and procurement intelligence. Today, OKARGO is a global leader in digital procurement solutions for the maritime logistics industry, serving 150+ clients across multiple continents and international markets worldwide.

We are looking for a proactive and business-oriented Client Success Manager who will help our clients maximize the value of OKARGO and ensure high long-term client satisfaction and retention.

This role combines client management, strategic follow-up and coordination across internal teams. It is ideal for someone who enjoys structured client interactions, problem-solving and driving measurable outcomes in an international B2B SaaS environment.

Your responsibilities

Client Operations & Account Management

• Supervise and coordinate daily client operations handled within the Client Success team

• Oversee onboarding activities and support client adoption of the platform

• Ensure efficient handling of client requests and issue resolution

• Coordinate collaboration between clients and internal teams

Client Success & Retention

• Build and manage long-term relationships with key clients

• Understand client needs and recommend relevant product functionalities

• Educate clients on how to use OKARGO efficiently and increase product adoption

• Identify dissatisfied or at-risk clients proactively and work on retention strategies

• Conduct regular follow-ups with key clients to ensure satisfaction and engagement

Client Satisfaction & Product Improvement

• Gather client feedback and identify opportunities to improve client satisfaction

• Collaborate closely with Product, Operations and Business Development teams

• Escalate new client needs and evaluate potential product improvements

• Help improve communication and client success processes

Team & Growth Perspective

You will join an existing Client Success structure and work together with a team member already supporting client operations. The role is expected to evolve with the company’s growth, including the opportunity to build and manage a larger Client Success team in the future.

Zamestnanecké výhody, benefity:

What do we offer?

• Work on a unique SaaS product within maritime logistics

• International environment and fast-growing global business

• Real impact on client satisfaction and company growth

• Opportunity for professional growth and future leadership responsibilities

• Hybrid work and flexible working hours

• Friendly and open company culture

• Small, dynamic and supportive team

• Learning & development support

• Cafeteria benefits and transport allowance

Informácie o výberovom konaní:
Only candidates whose CV meets the criteria will be invited to the selection procedure. The first round of interview will be conducted via video call. Selected participants in the first round will be invited to a personal interview.

Požiadavky na zamestnanca:

Who are we looking for?

• Experience in Client Success, Account Management, Client Service or similar client-facing B2B role

• Excellent English (C1)

• French is a strong advantage (B2)

• Strong communication and organizational skills

• Proactive, structured and solution-oriented mindset

• Ability to manage multiple priorities and work independently

• Confidence in working with international clients

• Resilience and ability to stay motivated even in challenging situations

• Goal-oriented personality with a rational and pragmatic approach