Underwriting Controls Analyst

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At Synpulse, we don’t just consult – we transform. As a leading global management and technology consultancy with Swiss roots, we empower financial institutions to navigate change and seize new opportunities. Since 1996, we've been shaping the future of financial services by delivering cutting-edge expertise in strategy, operations, and technology to banks and insurers worldwide.

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Our core values – Embrace, Drive, Achieve – shape how we work and evolve. We don’t just offer jobs – we offer the chance to develop, make an impact, and be part of a team that’s redefining the future of financial services.

The purpose of the role of Underwriting Controls Analyst is to assist the Underwriting Operations function in the delivery of high-quality client services by helping to ensure smooth operation of the control environment. The role is responsible for undertaking a variety of underwriting support services and ensuring that the desired quality and service levels are met at all times.

The role forms part of the Underwriting Operations function within the Bratislava Centre of Excellence. On a day-to-day basis the work allocation and functional reporting line will be into the Technical Operations Manager responsible for management of the Underwriting Controls capability.

Your Tasks:

• Coordinate the Proportional Treaty statement process, ensuring accurate booking of claims and premiums within company system
• Monitor, track and chase the receipt of Proportional Treaty statements
• Investigate and resolve booked vs accounted premium variances
• Advise data entry teams on process for entry of complex &/or unique endorsements or contract adjustments
• Support internal & external by providing evidence of controls and ensuring all operations align with regulatory standards and internal underwriting guidelines
• Develop and maintain Standard Operating Procedures (SOPs) and underwriting policies to reflect current best practices
• Ensure all operational activities meet or exceed agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Identify opportunities to automate or enhance underwriting control processes
• Assist with ad hoc tasks and projects as needed across Underwriting Operations
• Identify and implement opportunities for automation or process enhancements to reduce manual intervention and strengthen the control environment

Zamestnanecké výhody, benefity:

• Five extra vacation days on top of regulation
• Sick leave compensation 100% from day one
• 3 sick days per year
• Attractive performance bonus based on project performance up to 10%
• Cafeteria benefit system with a flexible allowance of 500 EUR per year for education, health benefits, shopping, travel, cultural activities, and sports options
• Overtime fully paid or compensated based on your preference
• A friendly and informal working environment
• Work-life balance with flexible working hours and the option to work from home (by agreement)
• Dedicated time for individual training
• MultiSport card

Požiadavky na zamestnanca:

• Relevant (re)insurance industry experience, specifically within the Underwriting Community
• Strong understanding of insurance documentation, slips, wordings, and varied (re)insurance structures
• Ability to analyse bordereaux and treaty statements and liaise with brokers, cover holders and third parties
• Excellent computer literacy with a particular focus on data analysis
• Strong attention to detail with the ability to manage multiple priorities under pressure
• Ability to liaise effectively with diverse stakeholders, including brokers, underwriters, and third-party partners
• Excellent verbal and written communication skills
• Proven problem-solving ability with a pragmatic, solutions-focused approach
• Strong interpersonal skills, with experience building and maintaining positive working relationships

Nice to have:

• Experience with numerous lines of commercial insurance and reinsurance
• Possesses a continuous improvement mindset evidenced through a qualification such as Lean Six Sigma or similar
• Data profiling and root cause analysis skills