Key Account Manager for Premium clients

Náplň práce, právomoci a zodpovednosti:

· Serve as the dedicated point of contact for assigned clients/partners, ensuring continuity of service and satisfaction throughout the entire customer lifecycle.

· Ensure every client interaction reflects our luxury positioning, handling each request with discretion, urgency, and exceptional attention to detail — from bespoke card services to private financial requests.

· Maintain a proactive approach and consistent, high-touch communication with clients to anticipate needs, address inquiries, and reinforce long-term loyalty.

· Understand clients’ lifestyles, financial behaviors, and preferences to curate tailored solutions, exclusive offers, and product enhancements.

· Monitor client interactions and feedback to identify service gaps and recommend strategic solutions tailored to client expectations.

· Oversee the daily servicing of client accounts, including but not limited to card activations, credit and spending limit management, transaction analysis, and periodic account performance reviews—ensuring a seamless and elevated client experience at every touchpoint.

· Lead the onboarding process for new and existing clients, maintaining full alignment with regulatory standards while ensuring a frictionless experience.

· Act as the communication bridge between customers and internal teams, gathering client-specific requests and ensuring timely, effective delivery by relevant departments.

· Review client usage trends to detect upselling and cross-selling potential, implementing strategies that enhance revenue and product penetration.

· Participate in the rollout of new offerings, including testing of digital platforms, reports, and dashboards to ensure usability and accuracy before official launch.

· Develop refined engagement and retention strategies, ensuring clients feel valued, heard, and fully supported at all stages of their journey.

· Proactively identify and respond to potential risks related to client satisfaction, acting swiftly to retain key accounts.

· Guide clients through onboarding and re-verification processes, ensuring all documentation complies with regulatory standards (e.g. AML/KYC), and addressing any gaps proactively.

· Educate clients about our range of financial services, including premium card products, concierge services, and tailored payment solutions.

· Be available beyond office hours for urgent requests, ensuring uninterrupted access to our elite services and maintaining client confidence at all times.

· Generate periodic reports, document client interactions, and maintain accurate account records in line with compliance and internal audit protocols.

Zamestnanecké výhody, benefity:

• ​Be part of one of the most prestigious international companies, known for delivering exceptional service and luxury experiences to high-net-worth clients around the world for 30 years.
  
• We are committed to your professional growth. With simple opportunities for advancement, you’ll have the support to develop your skills and progress in your career. 
  
• ​25 days of paid vacation to relax and recharge.
  
• Get special discounts on flights and hotel bookings for your personal vacations.
  
• We’re a dog-friendly office! If you’re a dog lover, feel free to bring your furry friend along for a fun and relaxed office vibe.
  
• We love to celebrate with making/ bringing good food to the office, BBQ at the balcony or go together to great restaurants.

Informácie o výberovom konaní:
Please send CV in English only.

Požiadavky na zamestnanca:

• Previous experience in credit cards, banking/financial services, or the luxury industry and ultra high net worth clientele.

• Proficiency in English at Level C (speaking, writing, reading), with additional language skills considered advantageous.

• Ability to thrive in a fast-paced environment while delivering excellent customer care.

• Demonstrated expertise in organizational skills, problem-solving, and customer service excellence.

• Keen attention to detail and proficiency in computer literacy, including Microsoft Office.

• Strong team player with the capacity to work independently and collaboratively.