CRM, Homologation & Parts Specialist

Náplň práce, právomoci a zodpovednosti:

The CRM, Homologation & Parts Specialist supports the Ownership Experience department by coordinating activities related to customer relationship management, vehicle homologation, and parts business operations. The role contributes to improving customer satisfaction, dealer support, service retention, and operational efficiency through accurate reporting, data analysis, cross-functional cooperation, and timely execution of assigned tasks.

Your main agenda will include the following:

• Manage customer inquiries, requests, and complaints related to Kia vehicles, ensuring timely and professional resolution

• Coordinate communication with customers, internal stakeholders, and legal representatives when required

• Prepare reports and monitor customer feedback trends

• Ensure homologation and approval of new Kia vehicles and accessories in Slovakia

• Cooperate with authorities and provide documentation for vehicle approvals and registrations

• Maintain vehicle homologation records and support requests related to vehicle identification and technical documentation

• Monitor and coordinate back-ordered and claimed spare parts with suppliers

• Support smooth parts availability and resolve parts-related issues

Zamestnanecké výhody, benefity:

• 13th Salary

• Annual Bonus

• Fully Covered Meal Allowance

• III. Pillar Pension Contribution

• Employee Discounts on Kia vehicles, Kia Branded Goods, Spare Parts and Accessories

• Referral Bonus

• Multisport & Golem Membership

• Regular Health Check-ups

• Learning & Development Opportunities

• Birthday & Christmas Vouchers

• Partnership discounts

• Teambuilding & Events

Požiadavky na zamestnanca:

Customer Orientation

Ownership & Accountability

Analytical Thinking & Problem Solving

Proactivity & Continuous Improvement

Communication & Stakeholder Management

Planning & Time Management

Independence & Reliability

Attention to Detail

Teamwork & Collaboration

Vodičský preukaz:
B