Junior Adhesives Technical Care Agent with Hungarian and Slovak language

Náplň práce, právomoci a zodpovednosti:
We are offering opportunity to use your language skills and communicative approach while advising our customers from different fields. We are seeking for curious human being who prefers dynamic job, as you would be facing different customers with different needs daily. Escape from routine and became an expert of our Adhesives portfolio of products. This is a brand-new role that has direct contact with all the customer facing teams with opportunities for career advancement and growth. Be part of our international team where people are open to help and to connect!

What you´ll do:
*Manage phone, email, & web form inquiries for common requests (eg. basic product info, product documentation, purchase options).
*Identify and route inquiries that require expertise from another team (eg. technical support, customer service).
*Build relationships with key contacts within Henkel business units to define workflow processes.
*First identification and qualification of potential new customers.
*Strong cooperation with technical support teams.
*Maintain knowledge management databases and resources.

Zamestnanecké výhody, benefity:
*Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad
*Diverse national and international growth opportunities
*Globally applicable well-being standards, including health and preventive care programs
*Gender-neutral parental leave for a minimum of 8 weeks
*Employee Share Plan with voluntary investment and Henkel matching shares
*13th salary, incentives
*Cafeteria benefit system, Multisport card
*Henkel shop and Henkel nursery school
*Extra paid days off for special events, referral and relocation bonus

Požiadavky na zamestnanca:
*1-year minimum experience within Call or Contact Center, Customer Service, Technical Service, or related field
*Communicative and empathic person who is open to face customers directly (advisory and support)
*Outstanding customer related communications and interpersonal skills necessary
*Dynamic personality who is willing to learn – complex training in cooperation with our Technical Engineers, contains also hands on training in the laboratory
*Knowledge of Hungarian, Slovak and English language on advanced level
*Strong organization and prioritization skills
*Ability to multi-task and stress resilient