On-site Support Technician

Náplň práce, právomoci a zodpovednosti:

​Every day, our products improve the lives of millions of people around the world. We’re hugely proud of this, which is why we’re transforming our business to reach millions more. Join us as an Engineer - Validation, and you’ll drive progress that really means something.​

About the role:

The Local IT Services & Support Technician plays a pivotal role in maintaining and enhancing the technological infrastructure of the organization. This position is office-based but requires flexibility to support office locations and manufacturing plants. The technician provides onsite technical support for a wide range of hardware devices and software applications, including typical office functions (Windows laptops, printers, applications) and manufacturing plant functions (label printers, scanners, access control, etc.). The role involves managing small project works independently and collaborating in larger international teams for more complex projects.

​Your key duties and responsibilities as an On-site Support Technician:​

• Timely response to incident tickets for specific locations.

• Desk-side support and troubleshooting for OS and application issues.

• Device configuration for new joiners and recovery from leavers.

• Participation in small to major incident/problem/change assessments and resolutions.

• Providing technical support for hardware, software, and network issues.

• Handling hardware installation, maintenance, and upgrades.

• Software installation, configuration, and updating.

• Network connectivity support and maintenance.

• User training and guidance on software applications and IT tools.

• Ensuring security compliance with predefined policies and strategies.

• Managing hardware inventory and informing procurement needs.

• Performing scheduled maintenance tasks for system optimization.

• Escalating complex technical issues to higher-level support or specialized teams.

• Maintaining accurate documentation of support activities.

• Organizing local IT environment, including IT rooms and server rooms.

• Providing exceptional customer service.

• Responding to emergency IT incidents or system outages.

Principal Contacts:

• Interaction with Service Desk, offshore technical support teams, business users, system owners, and technical colleagues.

• Regular communication with Senior Management.

• Coordination with vendors of IT products and services, and technical resources from service providers.

  
  

Zamestnanecké výhody, benefity:

• Annual global incentive plan-bonus.

• Large corporation with representation and manufacturing plants in the world.

• Stable employer for Michalovce city and its surroundings.

• Corporate culture – Underpinning everything we do are our values: 

- Improve care 

- Deliver results 

- Grow together 

- Own it 

- Do what´s right 

• Convatec Day – extra day off.

• Home office possibilities.

• Flexible working hours.

• Introduction program according to company standards.

• Development trainings.

• Career opportunities for internal employees. 

• Referral bonus system.

• Recognition program.

• Meals in the amount of 0.44 Eur per one meal unit / day.

• Supplementary pension plan after the trial period with the employer's contribution. 

• Social fund (various support and perks for employees).

• Free bus transport within Michalovce city.

• Various events / team building activities for employees.

• Various employee discounts by vendors within Michalovce city. 

Informácie o výberovom konaní:
Only candidates who meet our requirements will be invited for the interview. Data of not selected candidates will be deleted in compliance with GDPR and data protection law.
Information about personal data processing of job seekers is located on link: https://www.convatec.com/sk-sk/o-nas/kariera/

Požiadavky na zamestnanca:

About you:

Person Profile:

• Ability to work effectively both independently and as part of a team.

• Experience with internal and external customer engagement.

• Excellent customer relations, interpersonal, and communication skills.

• Strong problem-solving abilities and experience in network device configuration.

• Proven track record of meeting project deadlines.

• Self-motivated, proactive, and flexible in approach to work.

• Mandatory – at least 1 year of experience. Preferred: 3 to 5 years.
• Experience in manufacturing - preferred.
• Educational background in IT or a related field - preferred.

Technical Skillset:

• Proficient in Windows device (laptop and desktop) build and support.

• Skilled in managing multi-function print and scan devices.

• Competent in software installation, validation, and application support.

• Experienced in ticket queue management and reporting.

• Capable of performing simple maintenance tasks for various hardware devices.

• Ability to document activities clearly in a regulated environment.

• Knowledgeable about manufacturing plant hardware (e.g., ASCOM telephones, label printers, scanners, access control devices) if located at a manufacturing site.

• Adept at inventory management.

Special Factors:

• Willingness to work outside normal hours for system testing and upgrades.

• Availability for occasional travel to other regional or international locations.

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.

This is stepping up to a challenge.
This is work that’ll move you.