Sales Support Specialist

Náplň práce, právomoci a zodpovednosti:
Do you enjoy working in sales operations and sales support roles? Have you ever worked with ERP or CRM systems?
We are looking for a new team member to join our high-performing Sales Support team. This role involves assisting ESET’s partners in successfully completing their ordering processes via our sales tools, continuously improving system setups, and collaborating with sales teams across multiple countries.

##What will be your agenda:##
- Provide support to ESET partners and offices in order to solve their requests regarding ordering related processes.
- Process orders and other requests in business applications on required expert level and support monthly invoicing of partners and offices to assure monthly closing in a timely matter.
- Manage partner contracts administration, create improvements in system and processes to assure delivery of contracts in good quality.
- Work on standardized usage of global licensing system and CRM system across the organization, and roll out of new functionalities to partners and offices.
- Act as a Business Key User for both systems, propose improvements to assure fluent sales process and support it’s effective & user friendly environment.
- Prepare and keep up-to date training materials connected with licensing systems and CRM and train partners, offices or internal customers.
- Create reports for sales support monitoring and monthly reporting.
- Cooperate on projects defined at division level

This position is a maternity leave cover.

##What we expect from you:##
- Bachelor's Degree in business administration, economics, management.
- At least 2 years of relevant experience in a similar position.
- Experience with ERP or CRM systems as an end-user.
- Experience with systems for managing indirect sales channels (e.g., reseller portals, ordering portals, marketing centers, certification portals, etc.
- Experience with change management is a plus.
- Fluent English (C1 level)

##Interpersonal skills:##
- Great communication skills
- Proactivity
- Ability to listen and identify problems or gaps by asking the right questions to business partners
- Ability to understand the business needs and behavior of stakeholders in the sales process
- Ability to formulate clear business specifications for developers of ERP or CRM
- Ability to present solutions to international sales teams and gain their buy-in
- Service-oriented team player
- High level of independent working

##Will you match our values?##
##COURAGE##
We don’t take the easy way. We constantly push boundaries and are determined to make a difference.
##RELIABILITY##
People need to know they can count on us. We work hard to live up to our promises, and to build trust and rapport.
##INTEGRITY##
We encourage honesty and fairness in everything we do. We have an ethical approach to business.
##PASSION##
We’re passionate, driven and determined to make a difference. We believe in ourselves and what we do.