Enterprise Pro Customer Enablement & Maintenance Specialist

Náplň práce, právomoci a zodpovednosti:
The Customer Enablement Specialist partners with Lenovo’s top enterprise customers and internal sales teams to deliver a high-quality web experience and drive web revenue. This role acts as the primary point of contact for customers using customized web portals, managing onboarding, site maintenance, and issue resolution.

You'll be responsible for:

Lead customer onboarding, activation, and web enablement
Serve as the main contact for customer web portals and related requests
Manage and resolve issues, ensuring fast and effective communication with sales teams
Plan and optimize customer portal solutions with stakeholders
Execute Enterprise Pro tickets and implement updates
Track performance metrics and customer feedback to improve experience
Ensure accuracy of product and pricing data across systems
Manage projects end-to-end, including timelines, communication, and delivery
Build strong customer and cross-functional relationships
Support RFP processes and educate sales teams on web solutions

Zamestnanecké výhody, benefity:
Opportunities for career development & growth
Performance-based rewards
Flexible working environment (combination of working from home/office)
Up to 3 paid personal days annually
Additional vacation days
A broad selection of soft / hard skills trainings and individual mentoring

Požiadavky na zamestnanca:
Experience in customer-facing, sales, or tech-related roles
Project management and communication skills
Proactive, detail-oriented, and solution-focused mindset
Experience with web or e-commerce platforms
Ability to manage complex, global customer relationships
Fluent in English is a must