Monitoring center Operator

Náplň práce, právomoci a zodpovednosti:

Join our team as Monitoring Center Operator! In this role, you'll be the first point of contact for our clients, providing exceptional technical support and resolving a wide range of hardware, software, and network-related issues. If you have a passion for technology, excellent communication skills, and a desire to learn and grow in the field of cybersecurity, this is an excellent opportunity to kickstart your career.

Job offer information

• respond to different types of incidents and requests for technical assistance via phone, email, ticket tracking system, or monitoring system
• diagnose and resolve technical hardware and software issues
• follow standard internal procedures
• identify and escalate situations requiring urgent attention
• escalate issues and seeks advise when faced with non-standard issues
• 24/7 support
• prepare analysis and reports

Zamestnanecké výhody, benefity:
We provide wide range of benefits, with option to personalize it according to your preferences.

Working with us, gives you opportunity to:

-work for stable and established mid-sized Slovak company
-work-life balance and career development
-financial support in life situations
-recreation voucheres
-multisport card
-fully paid anonymous therapy sessions
-opportunity to volunteer in organisation of your choosing
-supplementary pension savings
-healthcare benefit package
-budget for HW & SW

Požiadavky na zamestnanca:

• experience with the PC installation and configuration (HW, SW, OS)
• customer service orientation
• problem analysis and solving
• basic cybersecurity knowledge (advantage)
• good team player with ability to work in demanding environment
• communication skills, both verbal and written
• fluent English