Junior Claims Administrator (Temporary)

Náplň práce, právomoci a zodpovednosti:
Are you passionate about the dynamic world of insurance? Ready to build your career with a globally respected industry leader? Looking for a role that offers continuous professional growth in a supportive environment? This opportunity might be the perfect match for your ambitions and skills!

About the Role

As a Junior Claims Administrator, you will be responsible for managing and processing claims information in our legacy systems and providing critical support to business teams. You'll deliver comprehensive claims support to claims handlers and, depending on your experience and expertise, may collaborate with underwriters, lawyers, and brokers on key claims-related matters. This role offers a rare opportunity to develop into a dedicated claims professional in a flexible, supportive environment that values work-life balance.

Please be informed that this is a maternity cover position.

Key Responsibilities
• Examine and process claims documents, undertake required adjustments and establish claims files in legacy systems
• Communicate effectively with customers via phone and written correspondence to obtain specific claim information as needed
• Review and resolve client inquiries regarding open billing invoices and statements from clients and brokers
• Ensure timely and accurate processing of claim documents, including payments, setup, acknowledgement letters, and other non-core claims processes
• Collaborate with Accounting to book corrections and assure ledger accuracy

About the Team

We are an international and growing team of insurance professionals supporting claims handlers based in the EMEA region in handling direct claims, both primary and excess. We have built extensive expertise in adjudicating low value claims across Marine, Aviation, Casualty and Property lines of business. We seek to understand and meet our customers' needs, and we strive to provide bespoke claims services. At the same time, we endeavour to create a positive work environment that prioritizes employee satisfaction. We genuinely care about your work-life balance by providing significant flexibility in terms of working hours.

Zamestnanecké výhody, benefity:
• Attractive performance-based bonus
• Ultra flexible working time in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card

Požiadavky na zamestnanca:
About You

We're looking for a detail-oriented professional with strong organizational abilities and able to communicate effectively with stakeholders. The ideal candidate thrives in a collaborative environment while also being capable of working independently. We value individuals who bring a positive attitude, customer focus, and analytical thinking to their work.

We are looking for candidates who meet these requirements:
• Proficiency in English (reading, written and verbal)
• Outstanding interpersonal skills, with the ability to contribute to team spirit and effectively communicate across multiple environments
• Ability to work both independently and collaboratively while prioritizing and multitasking in a fast-paced environment
• Strong analytical and organizational skills
• Excellent customer focus and can-do mindset
• Digital literacy and experience with MS Office Package

These are additional nice to haves:
• Knowledge and understanding of (re)insurance products and business
• Proficiency in any other European language