Internal Distribution Account Manager - Nordics

Náplň práce, právomoci a zodpovednosti:
Sales Support responsibilities to our Distribution Account Manager with back-office tasks & Distributors will include:

• Front line defense and extension of the sales to interlock with the rest of the organization
• Interlocks with functional teams, Support queries related to partner claims, orders and potential delays, proactive order backlog monitoring, interlock with logistics to ensure delivery requirements are met and understood by end-customer, interlock with finance regarding approvals and credit note creation for returned goods
• Weekly data analyses to propose top seller replenishment order, assist with available reporting and with data on revenue, aged stock, market shares
• Creation of Trade Promotions
• Creation of bids in internal systems in limited circumstance
• Answer queries and how to questions coming from partners
• Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
• Process Education and New Tools Testing: within this role, you are asked to onboard new tasks & tools and to look for efficiencies in our processes and tools, best practice sharing between supported countries
• Escalations and prioritization with aligned functions as Supply Chain, Product management, Finance, Channel…

Organization
You'll report to a Sales Support Manager based in Bratislava.

We are looking forward to discussing this position with you soon!

Zamestnanecké výhody, benefity:
• A multitude of professional and personal opportunities to grow
• Charity & volunteering activities
• An international organization with a high focus on all types of Diversity in the team
• Flexible working environment (combination of working from home/office)
• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft / hard skills trainings and individual mentoring
• Employer contribution to the Third Pillar Pension System
• Life & life events insurance, fully covered by company 

Požiadavky na zamestnanca:
Are you an open-minded & proactive person who is willing to take ownership and contribute to profit of the company? Are you detail oriented with strong communication skill and able to work independently?

Then come and join us as an Internal Distribution Account Manager to support our customers and sales team in the Nordics region in their day to day agenda and back office tasks.

Your main goal is to increase customer satisfaction by minimizing escalations and improve customer experience with Lenovo by providing accurate and on-time solutions.

What does the support require?
• Consistent interaction (via email, call) and professional communication with external and internal customers
• Proactive customer approach striving the best possible CX
• Identification and understanding of customer needs
• E2E process with ability to focus on priorities- orders, tenders, error handling
Work with solutions teams to ensure opportunity can be created and order submitted by customer
• Aid revenue flow by solving any potential issues that could impact ordering process on customer side.