Customer Claims Quality Engineer

Náplň práce, právomoci a zodpovednosti:

We are looking for a proactive and detail-oriented Customer Claims Quality Engineer to serve as the main point of contact for customers when product issues or complaints arise. You will lead and resolve high-impact quality problems from start to finish, working closely with internal teams and communicating directly with customers to ensure issues are handled professionally. In this position, you will be located in our Fluid Conveyance site in Dubnica nad Vahom, and report to Senior Manager, Customer Claims Handling. 

Responsibilities for this position include, but are not limited to, the following:

• Monitor and measure reported non-conformances using Power BI and customer portals.
• Manage customer reports in the shared mailbox.
• Process High Impact Claims using CRM and ERP systems.
• Lead containment and 8D efforts for High Impact issues, engaging relevant business unit teams.
• Compile and produce claim responses for high-impact issues via email, phone, or portal.
• Expedite replacement materials and schedule carrier pickups for nonconforming materials as needed.
• Gather, interpret, and present claim data for investigations.
• Assist other regions with High Impact issues.
• Dotted line lead for regional Customer Quality team.
• Perform internal Quality Audits.

Zamestnanecké výhody, benefity:

At Danfoss we truly value every employee and know that the success of our company is built on people. We want you to feel safe, have opportunities to grow, and be rewarded fairly for your work. That’s why we offer a rich package of benefits that combines financial rewards, security, comfort, and enjoyable moments beyond work:

• Regular annual salary increase,
• Annual bonus depending on the company’s financial results,
• Life insurance with 18-month coverage,
• Contribution to the 3rd pension pillar (DDS) of 3% of the assessment base,
• 2 extra vacation days and additional leave for important life events such as weddings or the birth of a child,
• 7.5-hour working time,
• Possibility of occasional work from home / teleworking,
• Lunch in the company canteen for only €1.45,
• Free company bus transport to the workplace in Považská Bystrica from Nová Dubnica, Dubnica nad Váhom, Prejta, Klobušice, Ilava, Bytča, Mikšová, Podvažie, Šebešťanová, Považské Podhradie, and within Považská Bystrica,
• Language courses, training, paid study leave for further education,
• Social assistance during long-term sick leave,
• Discount vouchers for massages for your comfort and relaxation, company events and trips, rental of swimming pool, ice rink, and tennis court,
• Severance pay and retirement allowance beyond the requirements of the Labor Code,
• Laptop and necessary IT equipment.

Požiadavky na zamestnanca:

Required Qualifications

• Bachelor’s degree.
• Experience in Quality or Engineering, ideally in interactions with customers.
• Understanding of core quality tools (e.g., 8D, 5 Whys, Fishbone).
• Good proficiency in English.
• Motivated, reliable, and responsive team member.
• Strong communication skills.
• Basic knowledge of production processes.
• Ability to read and understand written procedures and drawings, including GD&T.
• Basic defect containment skills.
• Organized, dependable, and responsive.

Preferred Qualifications

• Proficient in Microsoft Excel and Outlook
• Experience using SAP and Salesforce
• ASQ Certification as Certified Quality Engineer or auditor.
• German speaking & writing skills.