IT Service Manager

Náplň práce, právomoci a zodpovednosti:
Manage and lead the service and maintenance team , which supports implemented information system platform /application admin/system/database admin.

• Supports the deployment of service management tools, governance, methodologies, standards, ITIL procedures and a cornerstone of the IT strategy.
• Manages 5 -12 people as a people manager
• Ensure SLA are achived and client expectations are met
• Supports the consolidation of project IT infrastructures in line with the global strategy.
• management of 2nd 3rd level application support and follow up all processes related to Service and Maintenance (Installation and maintenance all related software)
• Deployment of service management tools, methodologies and standards.
• Deployment of infrastructure within agreed time, cost and quality requirements
• Support the Project Service Management teams
• Escalation of unresolved infrastructure issues.
• Support the Incident and Problem Management processes.
• Support the Change Management process
• Ensure Service Management standards are met.
• Responsibility for budget and recharge management.
• Prioritize and manage the enhancement requests flow,
• Communication with headquarter.

Zamestnanecké výhody, benefity:
• Working in an international team
• Working in a dynamic international company
• Fast personal growth to senior technical or management positions
• Possibility to work on projects abroad
• Friendly company atmosphere

Informácie o výberovom konaní:
* We are required by law to disclose basic wage component (minimum salary) for the advertised positions. Your actual final salary is based on your professional competencies, skills, qualifications and experience matching the position.

If you are interested in our offer, send your CV in Slovak or English to anna.spasova@prohr.sk.

Požiadavky na zamestnanca:
• University bachelor degree in a business discipline or relevant education and work experience preferably in IT
• Minimum 3 years project delivery service experience, ITIL Service Delivery and follow up to ITIL Service
• Good understanding of a broad range of IT systems (Software Application, LINUX infrastructure, Database, DevOps)
• Excellent Technical Analytical Skills
• Experience working and understanding with enterprise database systems
• ITIL Service Manager level qualifications is an advantage
• Project Management Skills
• Proven Leadership Skills
• Strategic thinker
• Commercial Awareness
• Effective communication skills / interpersonal understanding
• Ability to influence and negotiate
• Achievement drive and initiative
• Business and market know-how
• Product and process know-how
• Budgeting and cost controlling skills