Advanced Technical Support Engineer

Náplň práce, právomoci a zodpovednosti:
Join Lenovo as an EMEA ISG Advanced Technical Support (ATS) Server Sr Engineer.

Championing smarter support through inclusive innovation and flexible working.

At Lenovo, we believe that diverse perspectives and inclusive environments lead to better outcomes—for our customers, our teams, and the future of technology. We’re looking for a Senior Server Engineer to join our Infrastructure Solutions Group (ISG) within the Advanced Technical Support (ATS) team. This role reports to the EMEA ISG ATS Server Manager and can be based in Glasgow (UK), Ljubljana (Slovenia), Bratislava (Slovakia), or Sofia (Bulgaria).

We welcome candidates from all backgrounds and career paths—whether you’ve developed your expertise through formal education, hands-on experience, or a combination of both.

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About the Team

ATS Server is a dedicated post-sales support and escalation organisation for EMEA ISG Premier and EMEA IBM Base customers. We specialise in advanced diagnostics, problem determination, and the creation of actionable solutions. As the primary escalation route to Product Engineering (PE) and Quality Assurance (QA), we work closely with global engineering teams to resolve complex issues and enhance product quality.

Our team draws on a combination of knowledge base articles, best practice documentation, and practical experience. We recreate customer issues in our Enterprise lab, and in exceptional cases, conduct on-site visits to resolve highly critical problems. Our core activities include:

- Identifying product defects and qualifying hardware faults
- Performing advanced diagnostics and root cause analysis
- Clarifying documentation and raising concerns with PE and Development
- Developing and delivering action plans in collaboration with global teams
- Providing support both during standard hours and through out-of-hours (OOH) coverage

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What You’ll Do

- Act as a trusted technical expert for complex server issues across hardware, firmware, and system layers
- Conduct structured diagnostics and root cause analysis using logs, traces, and system-level insights
- Collaborate with global PE and development teams to escalate and resolve critical issues
- Reproduce customer issues in lab environments and contribute to solution development
- Communicate clearly and empathetically with customers as part of customer complaints and critical situations, translating technical findings into actionable steps

Zamestnanecké výhody, benefity:
A multitude of professional and personal opportunities (career growth,… change wording)

Charity, volunteering,…. Activities wording (ESG..)

An international organization with a high focus on all types of Diversity in the team

3 sick days per year

Additional vacation days

100% sick leave compensation up to 2 months per year

A broad selection of soft / hard skills trainings and individual mentoring

Employer contribution to the Third Pillar Pension System

Life & life events insurance, fully covered by company 

Požiadavky na zamestnanca:
Key Skills for Success

Strong analytical thinking and a methodical approach to problem-solving
Ability to interpret system logs, trace data flows, and isolate faults across hardware and software
Clear, empathetic communication—especially when guiding customers through complex issues in remote session scenarios
Collaborative mindset and comfort working across time zones and cultures
Curiosity and adaptability—willingness to learn new technologies and tools as they evolve

Desirable (but not essential) Skills

Familiarity with server operating systems and virtualisation platforms (e.g. VMware, Microsoft, Linux OS)
Exposure to hyperconverged infrastructure (e.g. Nutanix, VSAN)