IT Site Operations Engineer

Náplň práce, právomoci a zodpovednosti:
Join Lenovo’s Solutions & Services Group (SSG) as an IT Site Operations Engineer and support the stability and continuous improvement of IT services at our Bratislava site, with additional support across Europe. Reporting to the GEO Maintenance Service Director, you will act as a key IT partner - ensuring reliable operations, managing incidents, and supporting critical business applications within SLA.

This role goes beyond traditional infrastructure support, combining hands-on expertise with AI-driven operations, automation, and a proactive mindset to deliver resilient and intelligent IT services.


What you will do:

- Keep critical IT managed infrastructure/applications running providing hands and feet support
- Deliver support service within the IT Service Level Agreements to achieve IT and business KPIs
- Drive, Support and coordinate IT related change requests, projects that impact the local/regional business (including infrastructure, DWS, applications and security)
- Act as IT focal for the business; Ambassador for central IT teams and work with regional teams to improve IT internal operation and customer experience
- Keep the IT system supporting network infrastructure maintained and documented
- Report site IT systems security related risks and support remediation


What you will bring:

- Strong team player — able to collaborate in both small local teams and wider global environments
- Highly motivated with a strong customer-first mindset and ability to juggle multiple priorities
- Very organized, detail-oriented, and focused on delivering quality service
- Comfortable working under pressure and meeting tight deadlines
- Analytical and persistent in troubleshooting, with a proactive approach to suggesting improvements
- Critical thinker with a strategic mindset and hands-on problem-solving attitude
- Quick learner, adaptable to new tools, technologies, and environments
- 3–7+ years of experience in IT operations, infrastructure, or site support with solid technical foundations

Zamestnanecké výhody, benefity:
What we offer:

- Opportunities for career development & growth
- Performance based rewards
- Hybrid working model (homeoffice/office)
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft / hard skills trainings and individual mentoring
- Employer contribution to the Third Pillar Pension System
- Life & life events insurance, fully covered by company