After-Sales Technical Support Specialist (CEE Region)

Náplň práce, právomoci a zodpovednosti:

Purpose of the role

The Customer Care Specialist role is responsible for implementing the Company’s commercial strategy in technical support, professional training and the sale of spare parts and detergents across the CEE region, and for developing successful relationships with service partners to ensure profitable growth in the Company’s net revenue and profit. Key responsibilities include developing and managing the dealer/service network together with the Commercial Team, providing 2nd line technical support to partners and customers, managing warranty claims and budget, delivering training to the service staff of dealers and service partners, building and executing the detergent business plan for the region, and coordinating with factories to resolve quality-related challenges in the field.

Zamestnanecké výhody, benefity:

30 vacation days per year

company car, also for private use

multisport card

additional pension plan (DDS, 3rd pillar)

Informácie o výberovom konaní:
Please apply by sending the CV in English language.

Požiadavky na zamestnanca:

• Experience in a similar function, in technical support or service partner management, mainly in regard to installation, users’ training and start-up of professional appliances

• Experience in relationship management with partners / service partners

• Technical education (Degree/Diploma in Electrical, Electronics or Mechanical Engineering).

• Knowledge of the commercial Food appliances business is a strong advantage.

• Provides 2nd line technical support to partners/customers – consulting, troubleshooting, advising

• Supervises and participates in installation and start-up of professional appliances

• Manages service repairs and maintenance of professional appliances

• Coordinates with factories to resolve quality-related challenges in the field

• Good communication skills

• Ability to work both as a team player and independently

• Builds and maintains successful communication and partnership with dealers, service partners and colleagues

• Track record in developing and managing a dealer / service network to ensure full-service coverage in the region

• CRM / service management tools knowledge an advantage

Vodičský preukaz:
B