IT Manager Europe

Náplň práce, právomoci a zodpovednosti:

The ITS Field Support Manager – Europe will act as the regional owner of IT operations across all European locations. This role will lead a distributed team of ITS professionals who support local users and infrastructure, while aligning tightly with the global ITS strategy and standards established by head office in Canada. The successful candidate will be accountable for operational excellence, consistent service delivery, and fostering strong collaboration across regions to ensure Spin Master’s global technology ecosystem runs seamlessly.

Specific Responsibilities:

• Regional Leadership: Lead, coach, and develop the European Field Support team across multiple offices, ensuring a high-performance culture and exceptional end-user experience.
• Operational Ownership:Serve as the primary point of accountability for all ITS operations, endpoint management, hardware standards, and IT issues within Europe.
• Global Alignment: Work in lockstep with Canadian and global ITS leadership to execute global standards, processes, and projects—including Intune, AutoPilot, and Microsoft 365 initiatives.
• Incident & Escalation Management:Oversee and resolve regional escalations, coordinating with the necessary teams to ensure timely closure.
• Compliance & Security:Ensure all systems and endpoints adhere to global compliance, security, and governance policies.
• Project Delivery:Manage regional deployments, hardware refreshes, site expansions, and technology rollouts, driving alignment with global modernization efforts.
• Continuous Improvement:Identify gaps, inefficiencies, and opportunities for process improvement across the European ITS landscape.
  

Reporting Lines:

3.1 This position will report to Director, ITS Field Support & Digital Solutions
3.2 List direct reports to this position – IT Support Engineer x 2, Senior System Engineer, Senior IT Engineer

Zamestnanecké výhody, benefity:

​​At Spin Master we believe that our people are one of our most valuable assets. Your efforts at Spin Master are a part of your life’s work and Spin Master honors your contribution with a total rewards program that includes tangible and intangible benefits.​

• ​Global Working Environment
• Hybrid Work Model /4 days work from office - 1 day work from home/
• Meal vouchers fully paid by the employer (7,50€/working day)
  
• Referral program
  
• Learning & Development - We're committed to supporting your continuous learning. For our employees, we provide LinkedIn Learning, language courses, and much more.
  2x sick day + Birthday day off
  
• Employee discounts - Eligible to receive free toys during the holiday season and can purchase toys for discounted prices.
  
• Possibility of career growth
  
• Flexible working hours
  
• Employee Assistance Program
  
• Allowance for sports activities
• Multi sport card
  
• Life and Accident Insurance
  
• Medical care benefit​

Požiadavky na zamestnanca:

• Microsoft Endpoint Management: expertise with Intune, AutoPilot, and Microsoft 365 administration.
• Windows 10/11 Device Management: Imaging, deployment, patching, and compliance configuration.
• Active Directory / Azure AD: User management, group policy, and authentication troubleshooting.
• Network Fundamentals: Understanding of LAN/WAN, VPN, Wi-Fi, and device connectivity principles.
• Hardware Lifecycle Management: Standardized laptop/desktop procurement, configuration, and support (Lenovo preferred).
• ITSM Systems: Experience with ServiceNow or comparable platforms for incident, request, and change management.
• Remote Support Tools: Skilled in using ConnectWise or equivalent for multi-site device support.
• Security & Compliance: Familiarity with E5-level security stack, conditional access, and data protection best practices.
• Collaboration Platforms: Proficiency in Microsoft Teams, SharePoint, and OneDrive administration.
• Leadership and analytical skills.
• Proficiency in digital collaboration applications (e.g., Microsoft Teams).
• Strong written, oral, and interpersonal communication.
• Research, prioritization, and problem-solving abilities.
• Self-motivated, detail-oriented, with excellent customer service.
• Experience in high-pressure, team-oriented environments.