ISG Sr. Inside Sales Support Representative with German language

Náplň práce, právomoci a zodpovednosti:
The team member will interact with ISG Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%)
This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Responsibilities include:

- Contract Management such as: Contract Creation, Validation of terms and conditions, Contract Maintenance, Contract Renewals, Contract Registration
- Proposal and Price Quotes Creation
- Solution Design / Configuration
- Process Education and New Tools Testing
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel…
- Audit ready documentation creation and storage maintenance

You will support a specific dedicated Market within EMEA region, we are looking for candidates with language combination: English + German.

Požiadavky na zamestnanca:
- Written and verbal English and German communication skills/ Additional European language skills are an advantage
- At least 2-3 years experience in Customer Service service, back office, sales or sales support is an advantage
- Strong PC Background (Word, Excel, etc)
- Customer Satisfaction and Customer Escalation Management experience
- Facilitation and collaboration skills
- Flexibility to manage multiple concurrent tasks / projects / priorities