Claims Quality Assurance Technician

Náplň práce, právomoci a zodpovednosti:

The purpose of this role is to assist the Claims Operations function in the delivery of high-quality client services through the provision of administrative support to the Claims teams. The role is responsible for undertaking a variety of claims support services and ensuring that the desired quality and service levels are met at all times.

The purpose of this role is to support the Head of Claims Performance and Delegated Authority in overseeing and managing claims performance, as well as providing operational administration, delegated authority management, project support, and data/MI reporting.

Your Tasks:

• Work with the Head of Claims Performance and Delegated Authority to deliver MI, performance analysis and insight across the Claims portfolio handled by the in-house Claims team and our outsource partners.
• Assist with onboarding, due diligence, audit, and ongoing management of Third Party Claims Administrators who we outsource claims handling to.
• Assist with ensuring the accuracy and completeness of bordereaux processing of claims bordereaux using our bordereaux management system.
• Support with the delivery of data for management reporting, internal & external audits and claims regulatory information, as required.
• Drive data quality assurance and performance monitoring for the Claims function by overseeing work of our key BPO provider.
• Handle the processing of manual claims information received from brokers and clients and ensuring timely settlement.
• Collaborate with the Underwriting Operations team in order to timely and accurately process the overall net statement results.
• Maintain appropriate files, including complete documentation and notes as well as record of diary and static claims management.

Work with the Head of Claims Performance to support with projects including:
• Exploring the use of robotics and automation to enhance processes and reduce manual administration.
• Assist with the review of new Insurtech systems and solutions that could enhance claims management capabilities.
• Involvement in market change programs such as Blueprint 2 Future at Lloyd’s work.

Experience Required:

• At least 2 year of experience working within a commercial (re)insurance carrier or delegated authorities or other insurance and reinsurance lines of business.

Your skills:

• Relevant (re)insurance industry experience, specifically within the Underwriting and Claims Community
• Ability to read and understand the content of (re)insurance contract documentation
• Ability to monitor bordereau and liaise with third parties in order to ensure receipt where these have not been provided
• Proven ability to prioritize and organize effectively
• Excellent verbal and written communication skills
• Proven ability to solve problems and identify practical solutions
• Proven ability to work with speed and accuracy, particularly under pressure
• Proven experience of building and maintaining good working relationships

Nice to have:
• Good understanding of how the bureau services provided by DXC operate
• Understanding of bordereaux mapping and systems used to collate delegated data

Zamestnanecké výhody, benefity:

• Five extra vacation days on top of regulation
• Sick leave compensation 100% from day one
• 3 sick days per year
• Attractive performance bonus based on project performance up to 10%
• Cafeteria benefit system with a flexible allowance of 500 EUR per year for education, health benefits, shopping, travel, cultural activities, and sports options
• Overtime fully paid or compensated based on your preference
• A friendly and informal working environment
• Work-life balance with flexible working hours and the option to work from home (by agreement)
• Dedicated time for individual training
• MultiSport card