Process and Quality Manager Receivables Management Private Customers

Náplň práce, právomoci a zodpovednosti:
Job Description:
• Analysis, modelling and optimalization of end-to-end processes in receivables management
• Identification of efficiency and quality potentials, especially in the context of digitization
• Definition and control of process and quality indicators, implementation of reviews/audits
• Expert advice on systems, processes and quality management
• Collaboration or management of projects in the area of responsibility
• Technical coordination of complex receivables issues with management and stakeholders

Zamestnanecké výhody, benefity:
• Annual bonus
• Fully paid meal vouchers
• Mobile phone also for private use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time

Informácie o výberovom konaní:
We are dedicated to constantly promoting equal employment opportunities and are ready to make reasonable adjustments for applicants with disabilities. If you are interested in our job opportunity and meet our job requirements for this position, we encourage you to confidentially notify us if you need specific accommodations to ensure your full participation in our recruitment process at recruitment@telekom.com.

Snažíme sa neustále podporovať rovnaké príležitosti v zamestnaní a sme pripravení urobiť primerané úpravy pre uchádzačov so zdravotným postihnutím. Ak máte záujem o túto pracovnú príležitosť a spĺňate požiadavky inzerovaného pracovného miesta, odporúčame vám, aby ste nám dôverne oznámili, ak potrebujete osobitné úpravy, ktoré vám zabezpečia plnohodnotnú účasť na našom náborovom procese na recruitment@telekom.com.

Požiadavky na zamestnanca:
• Experience in receivables management, collections, customer service (billing & payments), accounting or related commercial processes, ideally in a B2C environment, with a solid understanding of end-to-end financial processes (order-to-cash, billing, payments, dunning, disputes).
• Strong background in process analysis and optimization, ideally within complex system and IT landscapes, using methodologies such as process mapping, BPMN or Six Sigma.
• Experience in project work or project/line management, with a structured methodological approach (classic, agile or hybrid).
• Confident handling of KPIs, reporting and data analysis (e.g. quality metrics, lead times, efficiency, error rates).
• Experience in digitalization or transformation initiatives, as well as knowledge of quality management, process standards or audit environments.

Personality & Way of Working

• Structured, analytical and detail-oriented mindset, combined with the ability to keep a holistic perspective.
• Strong communication skills and confidence in working with business units, management and cross-functional stakeholders.
• High level of ownership and accountability, with a proactive and solution-oriented approach.
• Resilient and self-organized, comfortable working in complex, time-critical and project-based environments, with a strong focus on quality and customer experience.