Front Office Manager

Náplň práce, právomoci a zodpovednosti:

We are currently seeking a passionate and guest-focused Front Office Manager to join our team.

As a Front Office Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner.

Your role will include key responsibilities such as:
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure that all accounting and auditing practices are in line with company policies
• Lead and coach the team towards achieving highest level of exceptional guest service

The ideal candidate will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike.​

Zamestnanecké výhody, benefity:

In addition to a stable work and fair remuneration, we will provide you with

• Free meals in our staff canteen
• Free parking
• Attendance bonus up to € 175 per year
• Staff uniform and its cleaning
• Birthday gift voucher for shopping
• In-House Experience Program for the newcommers
• Employee Referral Bonus Program
• Bonus payment for special personal occasions such as weddings, child's birth, special work anniversaries
• Discounted overnight rates for you, your family and your friends in all Lindner Hotels & Resorts, me and all hotels & Hyatt Hotels

Informácie o výberovom konaní:
We truly value all applications, however, we are only able to meet candidates whose skills and experience closely match our requirements.

If you meet our requirements, we will contact you by phone in the coming days. Otherwise, your personal data will no longer be used in the selection process and will be in accordance with the Act No. 18/2018 Coll. on the protection of personal data deleted.

Požiadavky na zamestnanca:

We will expect from you

• proven work experience as a Front Office Manager or a hotel front desk supervisory experience
• good organizational and multitasking abilities
• problem-solving skills
• experience in drawing up and updating handouts, procedures, work instructions and check lists to ensure that the quality standard of daily operations in all areas of the Front Office is consistently high
• proficiency in English (oral and written)

Computer literacy is essential, and knowledge of Opera will be highly regarded.