Process and Quality Manager

Náplň práce, právomoci a zodpovednosti:
• Identify gaps and deviations in existing processes/instructions and actively define and implement improvements in the PTP area

• Design the best possible solution vertically and horizontally across the company and present these changes on managerial as well as operational level

• Drive roll-in projects to integrate further PTP functions into the SSC for high end customers and complex activities/agendas

• Implement and monitor Key Performance Indicators (KPI); ensure clarification and agreement on Service Level Agreements (SLA)

• Optimize organisational aspects – task assignment to team members, coordination of activities, ensuring customer cooperation 

• Develop process documentation and training material; conduct in-house-trainings for staff
• Perform risk management to minimize roll-in project risks
• Drive the change management related to a project/transition
• Provide status reports to stakeholders and the Board on a national and international basis; set up actions in case of deviance to keep quality on an expected level

• Drive and coordinate end to end roll out of standardization (One ERP) projects for high end customers and complex activities/agendas

• Provide incident management on complex issues and design measures for future prevention
• Act as responsible person for dedicated customer for assigned processes
• Manage customer and internal communication, provide an interface between process and operational topics to ensure proper communication between different teams

• Participate actively in the digitalization community, drive digitalization topics
• Provide consultancy and guidance in assigned processes, provide expertise on processes across PTP and process management tools and measures; mentor colleagues and ensure knowledge sharing within the team

• Work in an agile way and actively look for/design solutions
• Other ad hoc tasks based on manager/customer requirements
We work in a HYBRID STYLE of working with the possibility of home office, but twice a week we meet in the office for meetings.

The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

Zamestnanecké výhody, benefity:
• Annual bonus
• Fully paid meal vouchers
• Mobile phone also for private use
• Notebook
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time

Informácie o výberovom konaní:
We are dedicated to constantly promoting equal employment opportunities and are ready to make reasonable adjustments for applicants with disabilities. If you are interested in our job opportunity and meet our job requirements for this position, we encourage you to confidentially notify us if you need specific accommodations to ensure your full participation in our recruitment process at recruitment@telekom.com.

Snažíme sa neustále podporovať rovnaké príležitosti v zamestnaní a sme pripravení urobiť primerané úpravy pre uchádzačov so zdravotným postihnutím. Ak máte záujem o túto pracovnú príležitosť a spĺňate požiadavky inzerovaného pracovného miesta, odporúčame vám, aby ste nám dôverne oznámili, ak potrebujete osobitné úpravy, ktoré vám zabezpečia plnohodnotnú účasť na našom náborovom procese na recruitment@telekom.com.

Požiadavky na zamestnanca:
• Education: University degree (Bachelor or Master) in Economy/Accounting or Information Technology

• Experience: 5+ years of experience in process/project management or in the financial environment

• Practical experience in the design and implementation of process improvements 

• Technical know-how on procurement, accounting and/or finance issues and corresponding processes

• Ideally experience with shared services
• Experience as project leader or project manager; experience in international projects

• Previous experience in consultancy and / or in the finance area of an industrial company is beneficial.

• Language knowledge:English (fluent) and optionally other language according to requirements
• PC skills: Experience with SAP /Modules SD/FI)
• S/4 Hana - advantage
• MS Office (PowerPoint, Excel)
• Skills: Demonstrable presentation skills
• Strong communication skills
• Flexibility to travel nationally and internationally
• Corporate attitude and strong service behaviour

Personality requirements:

• Communicative and analytical approach
• Strong sense of responsibility
• Reliability and flexibility
• Strong communication skills
• Strong analytical skills
• High attitude towards quality
• Structured, accurate and independent work approach
• Ability to work under pressure
• Perseverance in dealing with open issues
• Willingness to work in an international environment / cultural sensitivity
• Technical education