Services Delivery Account Manager

Náplň práce, právomoci a zodpovednosti:
- Be dedicated to your account(s) and provide customer advocacy, escalation management, and coordination of resources between the customer organization and Lenovo
- Provide regular, comprehensive reporting of key metrics, analyze the results, then proactively work with your customer to address issues and improve processes
- Maximize the value of the customer’s investment in Lenovo products and services throughout the lifecycle of the service contract
- Be an expert Lenovo Services resource and trusted advisor, work with your sales account team to recommend the right set of service and support solutions based on your customer’s need
- Lead complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and effectively managed Qualifications.

Zamestnanecké výhody, benefity:
- An open and stimulating environment within one of the most forward-thinking IT companies
- An international team with a high focus on Gender Diversity
- Attractive compensation package and Performance based rewards
- Employee Share Purchase Plan
- Employee Assistance Program, e.g., for health, legal & financial consultancy
- Internal E-learning Development Platform Available for Employees
- Specialized Development Trainings (based on nomination process)
- Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)

Požiadavky na zamestnanca:
- 5+ years relevant experience (customer facing, large accounts, industry related)
- Knowledge of PC technology, market trends, other vendor competition, sales strategies, and management principles
- Understanding of/successful performance against SLAs. Good organization skills, experience in managing multiple initiatives simultaneously within a demanding and changing environment
- Excellent presentation, communication and interpersonal skills with ability to effectively interact and communicate with Senior Executives to CXO level personnel
- IT business process certification (ITIL, Six Sigma) is a plus
- Data visualization tool experience, such as Power Bi, QLIK, Salesforce
- Excellent MS Office skills (Word, Excel, Etc)
- Strong Service Delivery understanding
- Business fluent English and German