Customer Service Specialist with Polish/English Language

Náplň práce, právomoci a zodpovednosti:

We are looking for a customer-oriented professional who enjoys communication, organization, and keeping things under control. If you like working with people, handling orders from start to finish, and making sure everything runs smoothly behind the scenes, this role is a great opportunity for you.

What will you be responsible for?

• Delivering high-quality customer service to ensure long-term customer satisfaction

• Coordinating and processing customer orders in the information system accurately and on time

• Issuing invoices, proforma invoices, and credit notes

• Setting prices and checking their correctness

• Handling customer complaints and actively working on improving customer experience

• Identifying, resolving, communicating, and preventing issues in a timely manner

• Organizing deliveries in cooperation with the warehouse and transport departments

• Preparing reports related to customer orders and invoicing

• Keeping records and archiving confirmed customer orders, invoices, and customs documents (JCD, CMR)

• Managing and archiving delivery-related documentation and correspondence with business partners

Zamestnanecké výhody, benefity:

• Work in a stable and successful company where your career can grow and develop.

• Flexible working hours, allowing you to adapt your day to your needs, or a fixed working schedule from 9:00 a.m. to 2:00 p.m.

• Enjoy a hot lunch from as little as €1.25, helping you stay energized throughout the day.

• We actively support employee development through training and education, enabling you to enhance your professional skills and knowledge.

• A benefits package worth €300, designed to make your work and personal life more enjoyable.

• Contribution to pension savings, helping you secure your future.

• Several times a year, employees receive gifts in the form of our sweet products, guaranteed to bring a smile.

• A pleasant working environment with a friendly and supportive team where you will feel at home.

Informácie o výberovom konaní:
If you are interested in this job opportunity, please submit your application and CV directly through the Profesia portal.

The selection process will take place in at least two stages.

Only candidates who meet the required criteria will be invited to participate in the selection process.

Responses will be sent after the completion of the selection process only to candidates who participated in it. Other CVs will be stored in our HR database with the candidate’s consent.

We appreciate your understanding.

In connection with the selection process organized by I.D.C. Holding, a.s., Bajkalská 19B, 821 01 Bratislava, Company ID: 35706686 (hereinafter the “Data Controller”), you are providing personal data contained in your CV, cover letter, and questionnaire for the purposes of this selection process. As the data controller obtaining personal data directly from the data subject, we are obliged under Article 13 of the General Data Protection Regulation (GDPR) to provide you with the following information:

a) Personal data is processed by I.D.C. Holding, a.s., Bajkalská 19B, 821 01 Bratislava, Company ID: 35706686, email: idc@idc.sk
as the data controller.
b) The processing of personal data for the purpose of the selection process is necessary to take steps at the request of the data subject prior to entering into a contract, in accordance with Article 6(1)(b) of GDPR.
c) Personal data may be disclosed to recipients such as the labor inspectorate, law enforcement authorities, and other persons authorized by law.
d) Personal data collected for the selection process will be stored during the process and for 12 months after its completion; after this period, personal data will be destroyed or (in the case of employment or similar contract) used for employment-related purposes.
e) The data subject has the right to request access to their personal data, the right to rectify or erase it, the right to restrict processing, the right to object to processing, the right to data portability, and the right to lodge a complaint with a supervisory authority.
f) Providing personal data for the purpose of the selection process is necessary to take steps at the request of the data subject prior to entering into a contract under Article 6(1)(b) of GDPR; failure to provide personal data will prevent participation in the selection process.
g) Personal data will not be subject to automated decision-making, including profiling, under Article 22 of GDPR.

For any questions regarding the protection of personal data, please contact the responsible person via zodpovednaosoba@idc.sk

Požiadavky na zamestnanca:

We are looking for someone who enjoys working with people, stays calm even in busy situations, and knows how to turn a request into a satisfied customer.

• Secondary education with a school leaving examination gives you a solid foundation to handle daily administrative and customer-related tasks with confidence.

• English at upper-intermediate level (B2) allows you to communicate smoothly with international customers and partners.

• Polish language skills are a strong advantage and will help you build even closer relationships with selected customers.

• MS Office skills at user level enable you to work efficiently with orders, documents, and reports.

• Previous experience in customer service is an advantage and will help you adapt quickly—but if you have the right attitude, we are happy to support your growth.

  Your strengths that matter to us:

  • Strong communication skills and a friendly, professional approach

  • Organizational skills and the ability to manage multiple tasks without losing focus

  • A customer-oriented mindset with a natural sense of responsibility

  • Willingness to learn, improve, and contribute to a positive customer experience

Vodičský preukaz:
B