Technical support specialist

Náplň práce, právomoci a zodpovednosti:

We are looking for a Technical Support Specialist to support dealer network and service operations for Chery in Slovakia. This role plays a key part in ensuring high-quality aftersales support, resolving technical issues, and maintaining strong collaboration with dealers during market launch and further development.

What will be your main responsibilities?

• provide technical support to dealers and service personnel

• diagnose and resolve complex product issues remotely or on-site

• prepare and distribute technical bulletins, service manuals, and updates

• conduct technical training sessions for dealer service teams

• gather and analyze field data on product performance and failures

• cooperate with manufacturer’s engineers to resolve complex technical issues

• support warranty claim validation with technical assessments

• maintain technical documentation and knowledge database

• assist in preparation of product improvement and quality reports

• ensure compliance with company standards and safety requirements

What knowledge and skills should you have?

• secondary or university education, preferably in automotive engineering or related field

• experience in technical support, diagnostics, or aftersales within automotive industry

• experience in car repair

• strong technical understanding of vehicle systems and diagnostics

• experience working with dealer networks is an advantage

• ability to analyze problems and propose effective solutions

• good communication and presentation skills (for trainings)

• proactive and structured approach to work

• good knowledge of English (written and spoken) is an advantage

• knowledge of Slovak is required

• Certificate of electrical qualification according to Slovak Decree No. 508/2009 Coll., § 21 or § 22 (Electrician / Independent Electrician)

Zamestnanecké výhody, benefity:

Cell phone
5 weeks of vacation
Meal tickets / catering allowance
Launch of a completely new project
Bonuses
Sick days
Flexible start/end of working hours
Notebook

Vodičský preukaz:
B