Customer Technical Consultant with German language

Náplň práce, právomoci a zodpovednosti:
*Act as the first point of contact for B2B customer inquiries related to Henkel Adhesives via phone, email, and web forms.
*Provide first-level technical and informational support for standard requests, including basic adhesives product information, technical documentation.
*Perform initial identification, qualification, and categorization of incoming inquiries.
*Identify, qualify, and route complex or non-standard requests to the appropriate expert teams (e.g. Technical Support,
Customer Service).
*Accurately document customer interactions, inquiries, and outcomes in the CRM system to ensure transparency and traceability.
*Support business growth by identifying and qualifying potential new customers and opportunities.
*Collaborate closely with technical and business support teams to ensure accurate and timely responses.
*Build and maintain effective relationships with key stakeholders across Henkel business units.
*Maintain and continuously update knowledge management systems and internal documentation to ensure consistent and high-quality customer support.

Zamestnanecké výhody, benefity:
*Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad
*Diverse national and international growth opportunities
*Globally applicable well-being standards, including health and preventive care programs
*Gender-neutral parental leave for a minimum of 8 weeks
*Employee Share Plan with voluntary investment and Henkel matching shares
*13th salary, incentives
*Cafeteria benefit system, Multisport card
*Henkel shop and Henkel nursery school
*Extra paid days off for special life situations, referral and relocation bonus

Informácie o výberovom konaní:
In case of interest, do not hesitate to send us your Curriculum Vitae in English language. We will contact only candidates who match a profile we are looking for. Thank you for your understanding.

Požiadavky na zamestnanca:
*Minimum 2 years of experience in customer care or a comparable customer-facing role.
*English proficiency required for internal communication.
*Strong customer orientation with excellent communication and interpersonal skills.
*Confident and professional approach to direct customer interaction (consultative and support-oriented).
*Curious and proactive mindset with a strong willingness to learn and develop, supported by structured onboarding and training.
*Strong organizational and prioritization skills, with the ability to manage multiple tasks in parallel.
*Ability to remain focused, resilient, and solution-oriented in a fast-paced environment.
*Technical or chemical background is an advantage.
*Knowledge of additional foreign languages is a plus.