Professional Order management AT/DE

Náplň práce, právomoci a zodpovednosti:

​Responsible for the completion of defined omplex processes and customers with regards to customer requests/complains, orders and contracts processing, master data maintenance.Execute processes and procedures in accordance to the defined deadlines, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Contribute to process optimisation.Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.Acts as first level support for less experienced employees. Support them with training & onboarding.

• Handles difficult complaints and customer requests, provides appropriate solutions and alternatives within the time limits and follows up to ensure resolution according to defined working procedures.
• Places, cancels or adjusts orders.
• Handles high volume requests coming via email, phone, portal, etc.
• Manages online customer collaboration
• Builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Responsible for all related invoicing activities within defined scope
• Executes collections (calls), receives incoming payments
• Interface with other departments
• Supports the onboarding and training of new employees by sharing knowledge ( Key user role).
• Support of testing and implementation of new tools and processes as Key user.
• Upon request performs CSO related analysis and reports
• Performs all related bookings for Period end Closing.
• Performs additional tasks within his/her area of expertise and responsibility according to defined working procedures and performance KPI's.
• Processes and maintains selected customer related master data and conditions (all types)

Zamestnanecké výhody, benefity:

• Superior salary base: 2200+ EUR depending on your expertise
• Advanced benefits package (job band: expert / senior advisor) 
• Be a key part in driving an international E-mobility team
• Own a result-driven key role encompassing a wide area of activities
• Representing one of the prestigious brands 
• Stable and professional working environment
• Strong company culture and values like integrity and sustainability

Požiadavky na zamestnanca:

• University Education, Min Bc  – Economics, Business
• Proven customer service experience > 3 years
• Slovak language – fluent C2
• German language – fluent min. C1
• English language – fluent min. B2
• Customer orientation – ability to adapt/respond to different types of characters
• Excellent communication skills and active listening
• MS Office must, SAP and CRM or other IT system experience – advantage
• Accurate and precise working attitude, strong attention to detail
• Very good prioritization skills and time management, stress resistant
• Performance driven with strong sense of accountability
• Capable to identify and address complex issues
• Contribute to the optimization of processes workflow and procedures
• Passionate about personal development and goals achievement