Delegated Underwriting Authority Tower Lead

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At Synpulse, we don’t just consult – we transform. As a leading global management and technology consultancy with Swiss roots, we empower financial institutions to navigate change and seize new opportunities. Since 1996, we've been shaping the future of financial services by delivering cutting-edge expertise in strategy, operations, and technology to banks and insurers worldwide.

What sets us apart is our people. At Synpulse, we cultivate a collaborative, high-impact culture where initiative and creativity are valued. With 21 offices across Europe, the Americas, and Asia-Pacific, we bring together diverse perspectives and talents. We believe innovation thrives where everyone feels they belong and can contribute.

Our core values – Embrace, Drive, Achieve – shape how we work and evolve. We don’t just offer jobs – we offer the chance to develop, make an impact, and be part of a team that’s redefining the future of financial services.

The purpose of this role is to manage and operate the Outsourced (Offshore) DelegatedUnderwritingAuthorities(DUA)team based in Bratislava. Conduct project work in line with the Delegated Strategy established and set by the Head of Delegated Underwriting, problem case resolution and acting as a subject matter expert to the business within your areas of operation. 

Synpulse’sDelegated Underwriting Authority teamplay a pivotal role in supporting theclient’sDUA function, both inconducting daily activitiesand leading key projects which drivechange and efficiencies withinthe client’sDelegated Underwriting Operations. This rolereports intoSynpulse’sCoE Director and supportsthe client’sDelegated Governance andOversight Manager and Head of Delegated Underwriting.

Key Responsibilities:

Client-facing

• Overseeandcoordinatecore day to day DUA activities using your technical knowledge.

• Maintain and build core relationships including face to face and remote stakeholder management between internal and external stakeholders drilling down from expertise from function across the business (including claims, finance, compliance, legal and CES).

• Ensure regular alignment with appropriate client teams to ensure understanding of relevant line(es) of business(es) supporting where required with technical knowledge.

• Regular engagement with Underwriting teams to discuss the operation performance of their Coverholders.

• Act as the main escalation point escalation point for client(s) stakeholders.

Team Management

• Day to day instruction, support and management of work as COE DUA Team Lead. Acting as the main point of contact for any queries, allocation and management of tasking within the team and setting objectives which align to Synpulse’s and the Client’s strategy.

• Day to Day oversight and management of the 3rd Party Cover holder Audit process, peer reviewing the teams work in line with our internal controls, build on ways of improving the process and ensuring that reports and recommendations are reviewed and closed off-line with our suite of SLA’s.

• Ensure Client stakeholders’ support around the IT Security Audit process.

• Provide training to the existing team to support learning and development, establishing a training and refresh program and also training new members on the team both onshore and offshore.

Other Responsibilities

• Develop, support and lead various core projects within Delegated Authority and the wider Underwriter Operations community.

• Act as a London Market subject matter expert in managing delegated authorities in various capacities, including training and knowledge transfer within the team and the wider business and engaging with project teams and broader areas of the business where required.

• Partner with the client’sDelegated Data and Operations managerregardingBordereaux and Cover-holder Data to help support discussions with your internal and external stakeholders and your role as a Business Partner.

Candidate Requirements

• University degree (progress towards insurance certifications is considered a plus) 

• Minimum of 5 years of relevant (re)insurance industry experience, ideally related to delegated underwriting authority business;

• English language proficiency (C1 or above) 

• Experience supervising and developing others 

• Ability to work flexibly to complete duties of the role, particularly during peak periods 

• Working knowledge of relevant trends and information within the insurance industry   (London market insurance knowledge is a plus)

• Technical and/or analytic expertise that can be adapted to current technologies 

• Proven ability to prioritise and organise effectively and work with speed and accuracy, as part of a cross-functional team 

• Experience supporting work allocation and working to SLAs / deadlines 

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, partners and internal teams

• Ability to train andmentorteam-members to support learning and development

• Process transformation and control improvement experience is a definite plus 

Zamestnanecké výhody, benefity:

• Five extra vacation days on top of regulation
• Sick leave compensation 100% from day one
• 3 sick days per year
• Attractive performance bonus based on project performance up to 10%
• Cafeteria benefit system with a flexible allowance of 500 EUR per year for education, health benefits, shopping, travel, cultural activities, and sports options
• Overtime fully paid or compensated based on your preference
• A friendly and informal working environment
• Work-life balance with flexible working hours and the option to work from home (by agreement)
• Dedicated time for individual training
• MultiSport card