Logistics Support Coordinator (Customer Service)

Náplň práce, právomoci a zodpovednosti:

Location: Bratislava, Slovakia

We are looking for a proactive and detail-oriented Logistics Support Coordinator to join our Operations team and support our European Distribution Centre (EDC). In this role, you will play a key part in ensuring smooth logistics processes, timely communication, and high-quality internal customer support.

• Provide operational and administrative support for the European Distribution Centre (EDC)

• Communicate with forwarders and 3PL warehouse providers to resolve shipment issues

• Keep internal stakeholders informed about invoices, shipment tracking, product availability, and potential delays

• Manage inbound damages and handle claims with insurance companies

• Arrange product returns to factories, including preparation of required documentation (e.g. proforma invoices)

• Support resolution of customer complaints, including coordination with warehouse and arranging returns when needed

• Act as first point of contact for internal logistics-related inquiries

• Maintain and update logistics-related system settings, including manual release of orders to WMS when required

• Support customer-specific logistics requirements

• Prepare regular logistics reports and documentation

• Monitor and follow up on shipment issues in transit

• Organize and coordinate special shipments in cooperation with warehouse partners

Zamestnanecké výhody, benefity:

• Opportunity to work in an international company and multicultural environment

• Dynamic role with a broad scope and visible impact on operations

• Professional development and growth opportunities

• 28 days of annual leave

• Hybrid working model: 3 days home office / 2 days in the office

Požiadavky na zamestnanca:

• Secondary education, ideally in Supply Chain, Logistics, or a related field

• Minimum 2 years of experience in a similar role within an international environment

• Customer-oriented mindset with strong communication skills

• Proactive, reliable, and able to work independently as well as part of a team

• Attention to detail and ability to work under pressure

• Good analytical, organizational, and time management skills

• Proficiency in English (additional European language is an advantage)

• Good knowledge of MS Office (especially Excel); experience with WMS/ERP systems is a plus