Customer Care Specialist with German (hybrid)

Náplň práce, právomoci a zodpovednosti:
We are looking for a driven Customer Care Specialist who recognizes exceptional customer service - client and service experiences are paramount. You will be dealing with customer requests, handling complaints and troubleshoot problems. In addition, you will process policy changes in our system, prepare correspondence and conduct initial claims triage. We empower our team members to play an active role in enhancing our customer journey through daily client interactions and by contributing/leading projects.

About the Role

Responsibilities include:
• Impress our customers over phone or in writing with magnificent service
• Respond to queries about the insurance product and purchased policy
• Execute changes to a policy as requested by a customer
• Record claims
• Investigate and respond to customer complaints
• Perform quality transactions timely
• Progress in insurance knowhow, servicing skills and personal development

About the Team

Our team is a part of a new primary insurance business unit within an established company, that combines the dynamic spirit of a start-up with the backing of Swiss Re's strong organisation. We create digital life, home and motor insurance products and experiences for our partners (B2B2C). Our partners expand their digital ecosystems and distribute insurances to their customers under their own brand(s).

Zamestnanecké výhody, benefity:
• Attractive performance-based bonus
• Ultra flexible working time in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card

Požiadavky na zamestnanca:
About You

• Experienced in working in a customer care / service centre
• High level of customer service skills with the ability to show empathy and patience
• Listen actively and communicate effectively (verbal and written)
• Fluent in English AND German (minimum B2 level)
• Demonstrates strong interpersonal skills with a positive attitude
• A highly motivated person who can work independently and in teams
• Proactive, solution-oriented and surpasses obstacles
• Willingness to learn Experience in primary insurance is a plus Good MS office and computer skills