Customer Service Team Leader

Náplň práce, právomoci a zodpovednosti:
• Leader of entire Customer Service organization (20+ people)
• Coordinates and creates group business processes for Customer Service with a focus on automatization
• Creates and maintains Customer Service procedures and work manuals
• Trains the Customer Service team on CS processes, procedures and manuals
• Provides necessary information and collaboration across other departments
• Is regularly in touch with key customers
• Defines KPIs and key initiatives for Customer Service team and leads its execution
• Is responsible for high level customer service experience
• Is professional in English, has strong German language skill, and native either in Czech/Slovak or Croatian/Slovenian/Serbian/Bosnian language
• Regularly travels between Mills to effectively lead his/her team
• Understands business drivers & needs and can apply them to own area of responsibility to improve organizational performance and efficiency

Požiadavky na zamestnanca:
• Excellent organizational and leadership skills
• Results-orientation & proactive approach
• Strong negotiation, listening and presentation skills
• Resilience
• Teamwork
• Systematic problem-solving

Vodičský preukaz:
B