Conseiller Clientèle en Français / Customer Service Specialist

Náplň práce, právomoci a zodpovednosti:

We are seeking a motivated and enthusiastic French-Speaking Customer Service Representative to join our team at.

(https://www.youtube.com/@alpy-com, https://www.alpy.com/en/ski-rental).

As a Customer Service Representative, you will play a crucial role in ensuring our customers receive unparalleled support and assistance throughout their ski holiday booking and rental journey.

Your role is to help customers:

• Be the prime contact for clients’ inquiries via email, phone and chat.

• Handle all incoming calls and emails from the business clients and suppliers in a professional manner by demonstrating and using professional knowledge.

• Ensure continuous improvement of response time to queries.

• Work as Team Player to achieve team goals and insure the good dynamic of the work environment.

Working hours: 8h/day from 8:00-16:00 or 12:00-20:00

Working days: Monday - Sunday; 5 days per week (max. 2 weekends per month)

Working schedule planned a month in advance.

Possibility to work from home during weekends and public holidays.

Short term contract until 15th April.

Zamestnanecké výhody, benefity:

• Small international team composed with easygoing cool people.

• Agile organization.

• Growing Company.

• Opportunity to grow inside the company and join other departments.
  

Požiadavky na zamestnanca:

• Fluent in French and proficient in English (written and spoken).

• Strong communication skills and ability to empathize with customers’ needs.

• Ability to multi-task, prioritize and manage time effectively.

• Good PC skills (Microsoft Office, Zendesk etc..)