Customer Service Representative - Polish and English

Náplň práce, právomoci a zodpovednosti:
Our client offers a wide range of trusted products for household, healthcare, and personal hygiene needs all around the world. Their product lineup includes popular oral care essentials like toothpaste, toothbrushes, dental floss, and mouthwash, along with lotions and other personal care items designed to help people feel clean, fresh and confident every day.

Beyond offering popular, high-quality products, they’re also recognized globally for leading the way in sustainability, social responsibility, diversity, and innovation. We’re looking for enthusiastic Customer Service Representatives to join our team, immerse themselves in the brand, and provide exceptional service to our customers.

What will be your mission?

- Collaborating with customers to provide product information and resolve queries efficiently and professionally.
- Empathising with customers, analysing their issues and offering personalized solutions.
- Support our omnichannel service by communicating with consumers in multiple ways, such as via phone (inbound calls), email & various social media.
- Developing a deep understanding of the products and services offered by our client.
- Representing our company values and acting as a brand ambassador.

Zamestnanecké výhody, benefity:
- Start date: ASAP
- Contract: Temporary 6 Months (Possibility of extension into permanent)
- Full-time: 40 hours/week.
- Working days/Hours: 5 days per week, Monday to Friday from 9 AM to 6 PM.
- Base salary of €1238 per month in addition to:
- 6,60 €/day meal voucher (132€/month).
- A commuting allowance of €50 per month (€600 per annum).
- 5 extra paid leave days (personal days) per annum in case of emergencies and short-term absence.
- Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
- Please note, that if you are living further away and can't commute daily, we may be able to offer a remote working option (subject to location and distance from our office).
- Fully paid 3 weeks (preferred office-based) training, which will provide you with the basic knowledge of your new role.

Extra Perks:

- Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
- Multisport Card: Stay active with access to various sports facilities.
- Employee Assistance Program: Free, confidential support on personal or work-related issues.
- Referral Bonus: Refer a friend and get a bonus!
- Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.

Požiadavky na zamestnanca:
- Fluent in Polish Language: You’re confident communicating in Polish, both written and spoken.
- English Communication: You’ll be working with an international team, so you need to be comfortable in English too!
- Customer Experience: A real passion for providing top-notch customer service in handling calls, including challenging ones.
- Excellent organizational skills: Attention to detail.
- Professional attitude: To have a proactive approach to resolving any type of issue.
- Commitment: dedication and a strong sense of teamwork.
- Location & Eligibility: Be eligible to work in Slovakia.