IT support specialist

Náplň práce, právomoci a zodpovednosti:
We are seeking a passionate and dedicated individual to join our IT Service Desk team. This position is on a part-time contract (5x4 hours every day) and is also suitable for university students as well as for contractors.

Responsibilities

• Troubleshoot IT problems using Standard Operating Procedures and previous training
• Provide exceptional user support for Windows, Android, Office, Hardware, and Network issues (in-person and remotely)
• Manage desktop/laptop support, asset preparation, and onboarding for new users
• Handle ticket management, service requests, and infrastructure changes
• Deploy new equipment, including racking, patching, cabling, labeling, and configuration
• Collaborate with other teams to resolve complex issues and escalate requests as needed
• Maintain accurate inventory records and track asset status (ServiceNow)

Zamestnanecké výhody, benefity:
We provide wide range of benefits, with option to personalize it according to your preferences. Working with us, gives you opportunity to:
- Work for stable and established Slovak company
- Career development
- Financial support in life situations
- Recreation voucheres
- Multisport card
- Fully paid anonymous therapy sessions
- Opportunity to volunteer in organisation of your choosing
- Supplementary pension savings
- Healthcare benefit package
- Budget for HW & SW and more.

Požiadavky na zamestnanca:
- 1-2 years of experience in IT, preferably in Helpdesk support.
- Bachelor of Science in IT or any relevant IT certificate is a plus.
- Proficient in using PC for IT support tasks