ESM ServiceNow Admin

Náplň práce, právomoci a zodpovednosti:

As an ESM ServiceNow Administrator II, you’ll be a key contributor to strategic Enterprise Service Management platform — a critical system supporting more than 50 enterprise applications worldwide. You will ensure platform stability, reliability, and security, while driving automation and innovation across the enterprise. This role requires a mix of technical depth, problem-solving skills, and a continuous improvement mindset to optimize ServiceNow’s performance and enhance user experience.

Responsibilities
- Administer, configure, and enhance ServiceNow modules (Service Catalog, Incident/Change/Problem Management, CMDB, etc.).
- Resolve escalations and support requests via ticketing systems, email, and phone.
- Collaborate with internal teams to design, develop, and deploy configuration changes and enhancements.
- Ensure platform compliance with security and governance standards.
- Execute platform upgrades and releases with minimal operational impact.
- Identify and implement process improvements, standards, and automation opportunities.
- Maintain technical documentation (configurations, workflows, platform design).
- Support change management with release notes, communication materials, and user adoption plans.
- Provide technical guidance to ServiceNow users and process teams aligned to ITIL v4 principles.

Zamestnanecké výhody, benefity:

- flexible working time
- hybrid type of home-office
- kindergarten - available in our building
- yearly salary re-evaluation
- sick days
- MultiSport card
- mental & medical health support
- public transport donation

Informácie o výberovom konaní:
In case of your interest to apply for this position, please, send us your curriculum vitae on jobs@sourcefirstinternational.com.
We always have several positions for IT specialists in Slovakia, in the Czech Republic, but also on foreign projects.

Požiadavky na zamestnanca:

- Bachelor’s/Master’s degree in Engineering, Computer Science, or equivalent experience.
- 5+ years of ServiceNow administration/development experience in an enterprise environment.
- Strong knowledge of ServiceNow core architecture and key modules.
- Technical proficiency in JavaScript, HTML, CSS, XML, REST API.
- Understanding of ITIL v4 processes.
- Excellent communication, analytical, and problem-solving skills.
- Fluency in English.

Nice to Have Skills
- Experience with integrations (e.g., Perspectium).
- Working knowledge of Agile and DevOps principles.
- Strong documentation and stakeholder-management skills.