Customer Success Manager/Account Manager – US Hours, Bratislava

Náplň práce, právomoci a zodpovednosti:

We are seeking a Customer Success Manager with a telco background and experience in account management or customer-facing roles. In this role, you will work with small US enterprise clients, ensuring their satisfaction and long-term success.

You will join a team of around 30 Customer/Account Managers based in Bratislava and Košice, collaborating in an international environment within a leading global telecommunications organization.

This role is ideal for someone who enjoys building relationships with customers, delivering excellent service, and leveraging their telco expertise to support client success and growth.

Hybrid work mode: 3 days per week in the office in Bratislava

​Preferred location: Bratislava and near by 

Start date:  immediately or upon agreement

​Work time: 3:00 pm-11:30pm

Interview process: 2 rounds of online interviews

Key Responsibilities

Customer Interaction

• Manage customer communication via phone, email, and online platforms.

• Support enterprise client lifecycle, contract retention, and revenue growth.

• Build and maintain strong relationships with customers.

Account Management

• Own or co-manage enterprise accounts with a Strategic Account Lead.

• Support new business development, RFP processes, and strategic deals.

Sales & Order Management

• Manage sales tools and track orders from receipt to billing.

• Understand client goals, challenges, and industry trends to offer relevant solutions.

Internal Collaboration

• Work with product, marketing, and support teams to meet client needs.

• Conduct regular business reviews and identify new opportunities.

Client Satisfaction

• Ensure high client satisfaction by resolving issues quickly.

• Share insights and recommendations with senior management.

Continuous Learning

• Continuously improve product and technical knowledge through training and industry resources.

Zamestnanecké výhody, benefity:

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
• Referral Program – enjoy cooperation with your colleagues and get the bonus
• 5/10 years NATEK club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know-how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor
  
• Bonuses for Personal Events – we congratulate you on important events of your life: giving birth to children, university graduation, etc.
• Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theatre tickets, books etc.
• Multisport Club Card
• Technical and Personal training – we are investing in your skills growth
• Language courses
• 1 paid day off for volunteering – we are supportive of all charity ideas
• Meal contribution directly to your account

Požiadavky na zamestnanca:

Required Skills:

• Experience in customer-facing roles, preferably in Account Management, Project management, Sales or Client Services.
• Telecom experience is required.
• Knowledge of telecommunication products and services (voice, data, internet, cloud services).
• Fluency in English, with proficiency in both verbal and written communication.
  
• Excellent communication and presentation skills with the ability to build and maintain relationships over the phone.
• Strong organizational, time-management, and workload management skills.
• Ability to work effectively under pressure, set priorities, and make quick decisions.
• Self-motivated, proactive, and detail-oriented.
• Strong team player with a commitment to excellence and a positive attitude.​