Operational Director - Travel Department

Náplň práce, právomoci a zodpovednosti:

Insignia Group of Companies is seeking an experienced Operational Director to lead and scale its Travel Department operations. This senior role will be responsible for overseeing all travel-related services, supplier networks, pricing strategies, service quality, and operational excellence across corporate and UHNW client segments.

The successful candidate will play a key role in building and managing corporate travel services for VCFC and Insignia corporate clients, ensuring seamless delivery, competitive pricing, and premium service standards.

Key Responsibilities:

Operational Leadership

• Lead and manage the travel back-office operations, ensuring efficiency, accuracy, and service excellence
• Oversee day-to-day operations across:

1. Hotel reservations
2. Airline ticketing
3. Car rentals
4. Chauffeur and ground transportation
5. Deliveries, logistics, and movements
6. Ancillary travel-related services

Supplier Network & Partnerships

• Build, manage, and optimize a global network of suppliers, including:

1. Airlines
2. Hotels and hospitality partners
3. Travel agencies
4. Car rental and mobility providers
5. Logistics and service vendors
6. Negotiate commercial agreements, preferred rates, SLAs, and exclusive benefits
7. Monitor supplier performance, service quality, and compliance with Insignia standards

Pricing & Quality Control

• Develop and manage pricing structures aligned with market competitiveness and margin objectives
• Ensure consistent quality of service, problem resolution, and escalation management
• Implement KPIs and reporting for operational performance and supplier quality

Corporate Travel Services Development

• Design and build corporate travel solutions tailored for:
• VCFC corporate clients
• Large corporations and enterprise accounts
• Work closely with sales, concierge, and client relationship teams to support client acquisition and retention
• Create scalable travel service frameworks for corporate and VIP clients

Stakeholder & Client Management

• Act as a senior operational point of contact for key partners and internal stakeholders
• Support high-level client requests, complex itineraries, and mission-critical travel arrangements
• Ensure discretion, confidentiality, and premium service delivery at all times

Zamestnanecké výhody, benefity:

• Working for one of the best international lifestyle management companies.
• Career growth.
• Exclusive discounts for flight tickets/ hotel deals when booking a personal vacation.
• Working in family environment.
• We love dogs in our office, if you'd like to bring yours in :)
• Fun teambuildings.
• Other company benefits.

Informácie o výberovom konaní:
Please send your CV in English only.

Požiadavky na zamestnanca:

• Minimum 5 years’ experience in the travel industry, ideally in:

1. Corporate travel
2. Luxury travel
3. Travel management companies (TMCs)
4. Airlines, hospitality, or travel services operations

• Proven experience in operations management and supplier coordination
• Strong existing network and contacts within:

1. Travel agencies
2. Airlines
3. Hotels and hospitality groups
4. Corporate travel providers

Skills & Competencies:

• Strong operational and organizational leadership
• Excellent negotiation and commercial skills
• Deep understanding of corporate and luxury travel services
• Ability to build processes, teams, and scalable service models
• Client-focused mindset with attention to detail and service quality
• Strong communication and stakeholder management skills
• Comfortable working in a fast-paced, high-expectation environment