International Customer Coordinator

Náplň práce, právomoci a zodpovednosti:

Are you a detail-oriented professional who loves international client contact, but also enjoys diving into product regulations ? As our International Customer Coordinator, you will manage a large international client portfolio in close collaboration with colleagues in Asia, ensuring seamless order processing while strictly adhering to OEKO-TEX® certification standards. A typical day involves coordinating communication between global customers and internal departments, solving certification issues, and preparing accurate price quotes.

The key responsibilities are:

• Managing a large client portfolio, including regular communication and data updates.

• Actively collaborate with the sales team and customers on an international level to ensure the smooth processing of orders and compliance with OEKO-TEX certification standards.

• Prepare price quotes based on customer requirements while adhering to product guidelines and regulations.

• Coordinating between customers and internal departments to address issues related to certification and quality.

• Occasional visits to customers to support and strengthen business relationships.

• Maintaining documentation related to certification processes and customer communication.

• A typical day involves coordinating communication between customers and internal teams, addressing requests, and preparing quotes.

This job requires active knowledge of English, analytical thinking, efficiency, attention to detail, independence, and a high degree of responsibility together with a good understanding of certification processes and requirements.

The ideal candidate has the following background:

• University degree in science or engineering preferable with a strong chemical or biochemical basis

• Analytical mind, detail oriented and ability to work in a structured way

• Eager to learn and interested in textile processing

• 3 to 5 years of experience in customer service, inside sales, or account management within an international environment is a plus

• Excellent interpersonal skills to work in a team

• Self-starter who takes ownership and manages daily tasks

• Good knowledge on MS office tools

Zamestnanecké výhody, benefity:

• Flexible working hours

• Occasionally homework is possible

• Working in an international environment

• A culture of collaboration with mutual support and knowledge-sharing

• Ongoing training in the textile processes and the OEKO-TEX certification processes

• Developing skills in customer service and sales

Požiadavky na zamestnanca:

• respect for colleagues

• team player

• honest

• openness