SAP Support Analyst with German
Menej ako 2 týždne
Accenture, s.r.o.
Plynárenská, Bratislava, Slovakia
Vzdialenosť od teba uvidíš po zadaní adresy vo výpise ponúk.
Plat
od 1 550 € hrubého
Accenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay starts from 1 550€ depending on your professional and personal qualifications in the required areas.
Úväzok
Práca na plný úväzok
Vzdelanie
Stredoškolské alebo odborné vyučenie s maturitou
Jazyky
Angličtina (Stredne pokročilá), Nemčina (Stredne pokročilá)
Zaradené
Informačné technológie, Zákaznícka podpora, Správca informačného systému, IT analytik, Helpdesk operátor, Špecialista podpory zákazníkov
O pozícii
Náplň práce, právomoci a zodpovednosti:
Receive and manage SAP-related incidents and service requests through established ticketing tools
Communicate directly with end-users in German and English, ensuring clear understanding and timely resolution of issues
Coordinate issue resolution with internal and external technical teams, tracking SLA performance
Document and escalate recurring or complex issues according to ITIL best practices
Prepare support performance reports and contribute ideas for service and process improvement
Collaborate with offshore/global teams to handle cross-region requests
Participate in regular ITIL and service management meetings to enhance operational excellence
Zamestnanecké výhody, benefity:
Flexibility:
• Flexible working arrangements (time & place of work)
Recognition:
• Guaranteed paid overtime or overtime vacation
• German language bonus up to 400€ monthly/gross depending on language proficiency and level of seniority
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
Future:
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 100%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card
Požiadavky na zamestnanca:
1–3 years of experience in IT or application support, SAP end-user support, or business systems operations (ideally in an international or SSC environment)
Good understanding of SAP modules e.g.: MM, SD, FI or processes (experience with SAP ByDesign is a plus)
Familiarity with ITIL processes (Incident, Problem, and Change Management)
Excellent communication skills in German and English — both verbal and written
Strong organizational skills, attention to detail, and a service-oriented mindset
Eagerness to learn, take ownership, and grow your SAP functional expertise
Alebo skús mobilnú apku
Uvidíš ponuky vo svojom okolí a všetky svoje odpovede budeš mať vždy poruke
Naskenuj kód
V Práci za rohom máš najväčšiu šancu nájsť si prácu blízko domova a prestať dochádzať. Vyberaj z voľných miest a brigád po celom Slovensku, napríklad v lokalitách Bratislava, Košice, Prešov, Žilina, Banská Bystrica, Nitra, Trnava, Trenčín a mnohých ďalších.
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