Customer Commercial Partner

Náplň práce, právomoci a zodpovednosti:

Are you experienced in managing complex customer accounts and contracts? We are looking for a Customer Commercial Partner to lead the commercial side of our most important accounts. In this role, you will ensure smooth contract management, financial accuracy, and strong customer relationships.

Key Responsibilities:

Pre-sales Support

• Work closely with sales and pre-sales teams to define contract terms, conditions, and governance.
• Identify and manage risks related to contracts, billing, and cash collection.
• Help develop value propositions and assess financial and contractual risks.
• Estimate the effort needed to manage contracts throughout their lifecycle.

Contract & Financial Management

• Manage all activities related to customer contracts, including negotiations, amendments, and dispute resolution.
• Ensure all contractual obligations are met and documented properly.
• Oversee billing, cash collection, and revenue processes to ensure accuracy and timeliness.
• Keep the customer catalog and price list up to date.
• Monitor and improve key performance metrics like Days Sales Outstanding (DSO).

Governance & Process

• Create and maintain a framework for contract execution, governance, and reporting.
• Manage post-contract changes and escalate issues when needed.
• Lead meetings with internal teams and customers to track contract progress.
• Support continuous improvement of contract and financial processes.

Knowledge Sharing & Team Leadership

• Share best practices and lessons learned to grow our expertise.
• Lead virtual teams and coordinate with various stakeholders to deliver excellent service.
• Promote a customer-centric approach and foster teamwork.

Zamestnanecké výhody, benefity:
• Attractive financial bonus
• Extra days of holidays
• Cafeteria Benefit System
• Full compensation of sick leave for certain amount of days
• Complementary retirement savings contributions
• Financial support regarding life milestones
• Contribution to private healthcare
• Referral program
• Flexible working time
• Home Office

Požiadavky na zamestnanca:

• Education: Degree in Business, Science, or a related field. Certifications like ITIL V3/V4, PMP, Prince2, or Six Sigma are a plus.
• Experience: At least 7 years in Contract or Financial management, especially in IT or telecom sectors. Minimum 3 years in customer-facing roles.
• Skills: Strong leadership, negotiation, and communication skills. Good at process optimization and problem-solving.
• Knowledge: Familiar with billing systems, contract management, and market trends in telecom. Knowledge of legal and financial principles is important.
• Languages: Excellent command of English, both written and spoken.
• Additional: Experience working with multicultural and virtual teams is preferred.