Supervisor Customer Care - Quoting team

Náplň práce, právomoci a zodpovednosti:

• Manage workflow of department with a focus on driving increased levels of customer satisfaction and service levels
• Manage ongoing training, quality & new hire recruitment for Customer Care team
• Identify & apply career advancement opportunities for the team
• Supervises Direct Reports on building strong customer relationships and delivering customer-centric solutions
• Achieves KPIs by proactively addressing customer issues/gaining VOC
• Deploys 80-20 principles for overserving our strategic customers by appropriately automating/segment/prioritizing work for our Strategic Customers
  
• Deploys innovative ideas that will drive a higher level of customer experience
• Escalation point for direct reports, customers & external departments, assisting team in resolving customer issues & disputes, continuing to escalate as appropriate
• Proactively identifies potential issues and effectively involves others to drive resolution; handles routine escalations
• Excellent track recorded of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Drives continuous improvement initiatives within department

Zamestnanecké výhody, benefity:

• Opportunity to work in a global company with a diverse and inclusive culture
• Extensive development opportunities to enhance your professional skills and career growth
• Flexible working hours with the option for partial remote work 
• Pension savings program 
• Comprehensive allowance scheme including loyalty bonus, jubilee bonus, blood donation bonus, and more
• Employee events

Požiadavky na zamestnanca:

• Technical interest
• Experience leading or managing a team
• Great listener and strong communicator
• Good PC knowledge
• Knowledge of project coordination is an advantage
• English language skills, in written and spoken
• Team-oriented cooperation with colleagues and customers
• Safe and friendly communication with customers on the phone