IT Support Specialist

Náplň práce, právomoci a zodpovednosti:

We are currently looking for a talented IT Support Specialist to join our Outsourcing Division, supporting one of our international clients.

You will join a small, well-balanced team providing first-class services to customers across Europe. If you are reliable, detail-focused, and a good communicator in English with great keyboard skills, we will be happy to hear from you.

What You Will Do (24/7 Shift Operations):

- Monitoring of IT services

- 1st level support and troubleshooting assistance

- Incident tracking and escalation

- Communication with internal and external clients

- Communication with vendors and schema (VISA, MasterCard)

- Reports creation and other tasks required by daily business

- Working in 12hrs shifts

Zamestnanecké výhody, benefity:

• Hybrid way of working ( 60%home office)

• Contribution to pension plan

• 3 paid sick leave days per year

• Benefits package

• Long term career development

• Hard & Soft skills trainings

Požiadavky na zamestnanca:

- IT infrastructure overview and technical literacy

- Practical experience with IT monitoring services (helpful but not required)

- Highly professional communication skills (spoken, written)

- Strongly client and service delivery oriented

- Self organized, attention to details, ability to multi-task

- Works independently but also effectively as part of team

- English is a must

- Italian is advantage

Candidates with education suit the position

Secondary with school-leaving examination

Follow-up/Higher Professional Education

University education (Bachelor's degree)

University education (Master's degree)

Educational Specialization

Technical or Business

Language skills

English - Upper intermediate (B2) and Slovak - Advanced (C1)

Other knowledge

Microsoft Word - Skillful

Microsoft Excel - Skillful