Claims & Underwriting Assistant (hybrid)

Náplň práce, právomoci a zodpovednosti:
Are you passionate about supporting the critical work of underwriting and claims within Life and Health insurance? Do you have an eye for detail and a commitment to operational excellence, ensuring that every case is managed efficiently and accurately? Are you eager to contribute to process optimization and the successful transition toward AI-enabled underwriting practices? If you thrive in providing expert administrative and operational support, collaborating with colleagues across functions and locations, and ensuring high-quality outputs, then this Claims and Underwriting Assistant opportunity could be the perfect next step in your career. Join our UK & Ireland Combined Underwriting & Claims (CUW) team to play a key role in case assessments, reporting, governance, and the delivery of portfolio insights.

About the Role

To act as a senior operational support to the UKI Combined Underwriting & Claims (CUW) function, providing subject-matter expertise, advisory authority, and oversight across case induction/ assessments, AI-enabled underwriting support, reporting, governance, and operational excellence.

The role will support the transition from manual case handling to enhanced AI-supported underwriting processes, while ensuring robust controls, high-quality outputs, and portfolio-level insight delivery. The incumbent will operate as a trusted advisor to CUW team on operational effectiveness, portfolio performance, and process optimization.


Key Responsibilities:


- Provide review and advisory input on CUW underwriting cases and claims summaries.
- Provide underwriting sign-off on D2C underwriting and claims within authority
- Issue non-binding technical recommendations on underwriting positions and risk considerations prior to CUW decision-making.
- Escalate material risks, inconsistencies, or governance concerns to CUW leadership.
- Define quality standards and oversee case induction and partial CUW outputs.
- Act as subject matter advisor on complex cases during the AI transition phase.
- Support CUW KPI and portfolio reporting, delivering analysis and trend insights
- Strengthen operational controls, user access, and system governance.
- Drive automation efforts such as UCR and CCR as well as general operational efficiencies
- Drive standardization and documentation of CUW operational processes.
- Support client service pack preparation with analytical commentary and performance insights.


Skills & Experience


- Strong underwriting and/or claims knowledge (preferably within UKI or similar markets)
- Ability to translate CUW philosophy into technical decisions
- Strong Power BI / Excel proficiency.
- Proven ability to operate at senior stakeholder level.
- Excellent written summarization skills with high accuracy.
- Ability to balance operational detail with strategic perspective.

Zamestnanecké výhody, benefity:
- Attractive performance-based bonus
- Ultra flexible working time in hybrid setup, allowing you to work also from home
- Modern office spaces in attractive location
- 5 additional days of holiday
- Lunch allowance fully paid by Swiss Re
- Referral bonus
- Pension & risk insurance contribution
- Sick days and sick leave support
- Public transport benefit
- Multisport card

Informácie o výberovom konaní:
Join Swiss Re and you will join a company awarded with the Via Bona Responsible Large Company Award (1st place) and the Healthy Company Award (3rd place) in 2022.

We are looking forward to your application!

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Požiadavky na zamestnanca:
About You

- Experienced professional with a strong background in underwriting and/or claims, ideally within the UK and Ireland or similar markets.
- Possesses a sharp eye for operational detail combined with strategic foresight to drive organisational improvement.
- Highly proficient in Power BI and Excel, delivering insightful analysis, trend identification, and clear, accurate reporting to senior leadership.
- Exceptional written communication skills with a proven ability to distil complex information into concise summaries.
- Passionate about operational excellence, committed to delivering high-quality outcomes and measurable efficiencies for the CUW function.