Customer Service Representative

Náplň práce, právomoci a zodpovednosti:

• responsible for the process from orders receipt till the order is fully and on      time delivered at the customer:
- check whether the orders are in line with the sales contract/ allocation (if       applicable).
- send order acknowledgement and order confirmation to the customer.
- follow up daily open order report.
- follow up the shipment status and inform a customer in case of delay or   changes of delivery dates.
• to know how to place the order to SAP automatically:
- validate the criteria on UI path platform.
- follow up the notification from BOT.
- proceed with Success and Business exceptions.
- keep cleaning BOT folders.
• follow PPP to: maximize the payload capacity, keep the loading/packing   procedures
• follow up allocation rules.
• agree with customers on delivery dates, hours and place and work with supply chain offices to meet the customer requirements, within T&L rules.
• follow first delivery care procedure if applicable.
• close cooperation with any other teams related to the operations: Sales Account Managers, Logistic, Product Managers, Billing and Credit Control department,
• regular update of sales order text notes.
• processes customers’ complaints/claims according to T&L procedures, cooperate with different departments of the company to manage customer’s complaints.
• action for the orders on credit block/payment in advance
• follows up a billing tracker and a dispute report and takes necessary actions with SAM to solve open issues ASAP.
• set-up automatic order acknowledgement, order confirmation and automatic documents in SAP
• complete/ update regularly customer specific list with all details needed (contact mail, special requirements, OA, OC, CS Master data portal, automatic documentation, Bot success update etc).
• share all relevant technical, quality, transport etc. documents/certificates.
• uploading all relevant technical, quality request into Quality portal
• keep active and permanent contact with customers - on phone, in written. To follow 5 calls to customer a month and Welcome call project.
• to follow Customer’s portfolio
• keep active and permanent contact with Sales Account Managers
• keep active and permanent contact with the Team and follow Tam values.
• follow T&L health & safety procedures, attend safety and all other compulsory trainings.
• to follow communication WOW procedure

Zamestnanecké výhody, benefity:

• Opportunities for personal and professional development
• Meals available with an employee contribution of only €0.90
• Financial contribution towards commuting costs
• Company contribution to your retirement savings
• Multisport Card: Promoting employee health and fitness
• Recreation Allowance in line with slovak legislation
• Financial rewards for work anniversaries and life events Contributions at the    birth of a child and rewards for blood donation
• Workplace Comfort: Free tea and a variety of teas available
• Fresh fruit provided three times a week
• Christmas gift vouchers
• Employee Assistance Program
• Paid day off in the event of moving
• Additional Benefits as outlined in the Collective Agreement

Informácie o výberovom konaní:
Only candidates who meet our requirements will be contacted.

Požiadavky na zamestnanca:

• Fluency in English and other language
• Knowledge of additional language will be an advantage.
• SAP knowledge is welcome.
• Knowledge of the supply chain is welcome.
• High interpersonal skills that facilitate establishing contacts and maintaining     relationships with clients
• Ability to work in a team.
• Conscientiousness and commitment to the work performed.
• Stress resistance.

Vodičský preukaz:
B