Customer Service Representative

Náplň práce, právomoci a zodpovednosti:

The key responsibility areas include:

Customer Service Support

• Customer order/forecast entry

• Backlog maintenance (review, analyse, expedite and apply changes on customer backlog)

• Stock checks and security stock monitoring / maintenance

• Identify, internally escalate and solve any potential delivery problems

• Proactive follow up with customers on sales orders

• Provide customer satisfaction by close co-operation with Field Sales personnel

• Act as key interface between customer and factory planning organizations (UK, Asia) to ensure optimal product supply and logistic service performance for the customer

• Liaise with customer through all steps of the logistic process

• Customer claim co-ordination

• Provide tracking details, documents, reports, etc to the customer

• Co-ordinate credit/debit note requests

• Distribution stock returns creation

Accountabilities

• Response time and quality to customer inquiries

• Service performance (On-time delivery) to key customers

Zamestnanecké výhody, benefity:

• Work in an international enterprise landscape with a diverse team

• Career opportunities in a stable international company

• Annual corporate bonus paid based on the results

• Contribution to the third pillar of the pension plan up to 3% of the gross salary

• Flexible working hours to promote work-life balance

• Extra days off

• Sick days

• Free on-site parking and more...

Informácie o výberovom konaní:
If you feel you possesses the appropriate skills and attributes, then please send your CV and a covering letter.

Požiadavky na zamestnanca:

Ideally candidates should be able to demonstrate:

• Ideally minimum 2 years’ experience in customer service, inside sales or import/export management, if possible, in a similar market environment (electronic component manufacturer or distributor)

• English fluent (written & spoken) (Essential)

• Strong interpersonal and telephone communication skills

• Pragmatic and accountable work style combined with good analytic skills and attention to detail

• Willingness to work according to set procedures

• Strive for ownership and task conclusion

• Good communication skills; self-motivated with autonomous work-style

• Strong Excel skills and experience with data entry and data maintenance in MRP systems (e.g. Oracle, SAP etc.)

• Strong team player with capability to work independently

• Resilient to higher pressure in peak periods