Customer & Purchasing Manager

Náplň práce, právomoci a zodpovednosti:

Design and implement a strategic vision for the customer service department to enhance customer experience and operational efficiency

Oversee daily operations of the customer service team, including task coordination and quality assurance

Lead and develop the customer service team with a strong focus on people management, motivation, and performance

Handle customer communication—manage inquiries, complaints, and returns professionally and promptly

Review and optimize CRM/ERP systems, including defining order parameters and process workflows

Manage purchase activities—both strategic and operational purchasing, negotiating supplier contracts, and running tender processes

Drive supply chain efficiency through relationship management and process improvement

Represent the company in key interactions with customers and suppliers

Zamestnanecké výhody, benefity:

Opportunity to drive change and leave a lasting impact on the creation of a sustainable customer service system.
High degree of autonomy and space for implementing own solutions.
Direct collaboration with company leadership.
Authentic, family-like environment where values and people matter.
Stable company with long-term business sustainability.

Fueling card.

Informácie o výberovom konaní:
By registering your profile, you are taking the opportunity to introduce us to your previous experience, skills and knowledge, as well as your ideas about your future career direction. After registering your profile, it will be evaluated with regard to the published and unpublished parameters of the position. We will contact the selected candidates.

Požiadavky na zamestnanca:

Minimum of 5 years of experience in customer service, procurement, or supply chain management

Proven ability to independently design and implement process improvements

Strong background in supplier relationship management and negotiation of purchasing terms

Demonstrated leadership skills with a people-centric management approach

Customer- and supplier-oriented mindset, with excellent organizational and communication skills

Fluent in English, with confidence in professional and business communication

Strong analytical thinking and a results-driven approach

Vodičský preukaz:
B